# Account can not verified

**URL:** <https://community.deriv.com/t/account-can-not-verified/22161>\
**Category:** Accounts\
**Created:** [November 4, 2021, 9:10pm UTC](https://community.deriv.com/t/account-can-not-verified/22161 "2021-11-04T21:10:43Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![chalice-actinal-2](https://avatars.discourse-cdn.com/v4/letter/c/779978/32.png) [@chalice-actinal-2](https://community.deriv.com/u/chalice-actinal-2)\
**Post date:** [November 4, 2021, 9:10pm UTC](https://community.deriv.com/t/account-can-not-verified/22161/1 "2021-11-04T21:10:43Z")

</div>

Hi… why is my account not verified yet… what’s the problem? Please verify my account …  
I have deposit money and why i can not verified my account, i dont now why and the chat function doés not work her

---

<div class="post-metadata">

**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\
**Post date:** [November 4, 2021, 9:33pm UTC](https://community.deriv.com/t/account-can-not-verified/22161/2 "2021-11-04T21:33:55Z")

</div>

@chalice-actinal-2 ,. If you have submitted all the required documents, kindly be patient.  
Verification could take some days.

---

<div class="post-metadata">

**Author:** ![Paula](https://avatars.discourse-cdn.com/v4/letter/p/8e8cbc/32.png) [@Paula](https://community.deriv.com/u/Paula)\
**Post date:** [January 6, 2022, 3:41pm UTC](https://community.deriv.com/t/account-can-not-verified/22161/4 "2022-01-06T15:41:27Z")

</div>

Hi [chalice-actinal-2](https://community.deriv.com/u/chalice-actinal-2),

Please, note that authentication is usually not required, but in some cases, you’ll need to complete identity and address verification. Kindly reach out to us via LiveChat on _[Contact Us | Online Trading | Deriv.com](https://deriv.com/contact_us/)_ and we will assist you to check if your account needs to be authenticated.

We hope this message finds you well. Thank you!

---

<div class="post-metadata">

**Author:** ![bradawl-addable-2](https://avatars.discourse-cdn.com/v4/letter/b/9fc29f/32.png) [@bradawl-addable-2](https://community.deriv.com/u/bradawl-addable-2)\
**Post date:** [July 10, 2022, 12:48pm UTC](https://community.deriv.com/t/account-can-not-verified/22161/5 "2022-07-10T12:48:47Z")

</div>

I want to now my document verified

---

<div class="post-metadata">

**Author:** ![bradawl-addable-2](https://avatars.discourse-cdn.com/v4/letter/b/9fc29f/32.png) [@bradawl-addable-2](https://community.deriv.com/u/bradawl-addable-2)\
**Post date:** [July 10, 2022, 12:50pm UTC](https://community.deriv.com/t/account-can-not-verified/22161/6 "2022-07-10T12:50:31Z")

</div>

?

 ![Screenshot_20220710-120503](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/5/59d3ef486cf23ce47003ffb556043c3b2ef58fa9.png)