# Account Cashier Locked by Deriv

**URL:** <https://community.deriv.com/t/account-cashier-locked-by-deriv/88703>\
**Category:** General Discussion\
**Created:** [October 1, 2025, 3:26pm UTC](https://community.deriv.com/t/account-cashier-locked-by-deriv/88703 "2025-10-01T15:26:55Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![brechan-alogian-2](https://avatars.discourse-cdn.com/v4/letter/b/6f9a4e/32.png) [@brechan-alogian-2](https://community.deriv.com/u/brechan-alogian-2)\
**Post date:** [October 1, 2025, 3:26pm UTC](https://community.deriv.com/t/account-cashier-locked-by-deriv/88703/1 "2025-10-01T15:26:55Z")

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Hello, recently started using deriv. My husband also signed up and tried to used my card that I already used to deposit on my account. Now my account is locked. I have messaged multiple times, sent in my bank statement but still no resolution. What do I do now?

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**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\
**Post date:** [October 2, 2025, 1:42am UTC](https://community.deriv.com/t/account-cashier-locked-by-deriv/88703/2 "2025-10-02T01:42:41Z")

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Hi @brechan-alogian-2, thank you for joining our community! We are sorry to hear this. Upon checking, kindly be informed that your account is locked due to a shared payment method and this is against our terms and conditions. However, our team has sent you an email with the reference 38713681. Kindly provide the document as requested by our team, and they will assist you accordingly.

If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.

> **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)**
>
> Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.

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**Author:** ![brechan-alogian-2](https://avatars.discourse-cdn.com/v4/letter/b/6f9a4e/32.png) [@brechan-alogian-2](https://community.deriv.com/u/brechan-alogian-2)\
**Post date:** [October 2, 2025, 3:36am UTC](https://community.deriv.com/t/account-cashier-locked-by-deriv/88703/3 "2025-10-02T03:36:30Z")

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Ok thank you for your assistance.