# Account closed after do update **URL:** \ **Category:** General Discussion\ **Created:** [February 9, 2024, 4:41pm UTC](https://community.deriv.com/t/account-closed-after-do-update/77275 "2024-02-09T16:41:35Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![amebean-aileron-2](https://avatars.discourse-cdn.com/v4/letter/a/898d66/32.png) [@amebean-aileron-2](https://community.deriv.com/u/amebean-aileron-2)\ **Post date:** [February 9, 2024, 4:41pm UTC](https://community.deriv.com/t/account-closed-after-do-update/77275/1 "2024-02-09T16:41:35Z")
Hi, i do the process to update and relogin account in mt5 app, then my account in Deriv SVG (its that i use) appears like closed, now I cannot operate. Mt5 web shows “Trading is disabled for your account on the server”. I wrote a ticket but i still waiting. What can I do? Thanks in advance for your help. ---
**Author:** ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)\ **Post date:** [February 10, 2024, 11:08am UTC](https://community.deriv.com/t/account-closed-after-do-update/77275/2 "2024-02-10T11:08:23Z")
Hello @amebean-aileron-2 , We’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through Live Chat. We’re here to help and would be delighted to assist you further. Thank you! > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)** > > Trading platforms designed with you in mind. ---
**Author:** ![amebean-aileron-2](https://avatars.discourse-cdn.com/v4/letter/a/898d66/32.png) [@amebean-aileron-2](https://community.deriv.com/u/amebean-aileron-2)\ **Post date:** [February 11, 2024, 11:20am UTC](https://community.deriv.com/t/account-closed-after-do-update/77275/3 "2024-02-11T11:20:43Z")
Thanks, ready now, i received answer for mail, with solution, its all ok right now