# Account Deactivation Problem

**URL:** <https://community.deriv.com/t/account-deactivation-problem/88476>\
**Category:** General Discussion\
**Created:** [August 7, 2025, 1:38pm UTC](https://community.deriv.com/t/account-deactivation-problem/88476 "2025-08-07T13:38:29Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![bouquet-anterin-1](https://avatars.discourse-cdn.com/v4/letter/b/c67d28/32.png) [@bouquet-anterin-1](https://community.deriv.com/u/bouquet-anterin-1)\
**Post date:** [August 7, 2025, 1:38pm UTC](https://community.deriv.com/t/account-deactivation-problem/88476/1 "2025-08-07T13:38:29Z")

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I created my new account on deriv, but it’s deactivated what should I do now?

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**Author:** ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)\
**Post date:** [August 8, 2025, 8:59pm UTC](https://community.deriv.com/t/account-deactivation-problem/88476/2 "2025-08-08T20:59:26Z")

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Dear @bouquet-anterin-1, thank you for joining the community! We regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via live chat or WhatsApp, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

> **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)**
>
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