# Account freezed

**URL:** <https://community.deriv.com/t/account-freezed/67310>\
**Category:** General Discussion\
**Created:** [October 28, 2023, 12:20am UTC](https://community.deriv.com/t/account-freezed/67310 "2023-10-28T00:20:50Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![apolune-acutely-2](https://avatars.discourse-cdn.com/v4/letter/a/f0a364/32.png) [@apolune-acutely-2](https://community.deriv.com/u/apolune-acutely-2)\
**Post date:** [October 28, 2023, 12:20am UTC](https://community.deriv.com/t/account-freezed/67310/1 "2023-10-28T00:20:50Z")

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How do i unfreeze my account? I opened a new account which is my second then funded it and traded…now i am unable to transfer my profits from it to deriv account…it is even refusing to take trades now… how do i unfreeze it because the support agents are not helping at all.

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**Author:** ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)\
**Post date:** [October 28, 2023, 6:57pm UTC](https://community.deriv.com/t/account-freezed/67310/2 "2023-10-28T18:57:58Z")

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Hello @apolune-acutely-2,

We’re truly sorry for the inconvenience.

To make things right, our team has already reached out to you via email to address your case.

If you have any further inquiries or issues, don’t hesitate to contact us through Live Chat.

We’re here to help and would be delighted to assist you further.

Thank you!