# Account froze on Saturday and cleared my account

**URL:** <https://community.deriv.com/t/account-froze-on-saturday-and-cleared-my-account/2218>\
**Category:** General Discussion\
**Created:** [August 10, 2020, 8:12pm UTC](https://community.deriv.com/t/account-froze-on-saturday-and-cleared-my-account/2218 "2020-08-10T20:12:16Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![bluffly-abroach-2](https://avatars.discourse-cdn.com/v4/letter/b/f0a364/32.png) [@bluffly-abroach-2](https://community.deriv.com/u/bluffly-abroach-2)\
**Post date:** [August 10, 2020, 8:12pm UTC](https://community.deriv.com/t/account-froze-on-saturday-and-cleared-my-account/2218/1 "2020-08-10T20:12:16Z")

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Hello … I hope you are all well because I am not . I was trading range break on Saturday when my mt5 account froze and left my account at $2 … I need help as I have not been notified of any upgrade on the system…

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**Author:** ![Alvi\_Deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/alvi_deriv/32/8714_2.png) [@Alvi\_Deriv](https://community.deriv.com/u/Alvi_Deriv)\
**Post date:** [August 11, 2020, 10:07am UTC](https://community.deriv.com/t/account-froze-on-saturday-and-cleared-my-account/2218/2 "2020-08-11T10:07:24Z")

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A post was merged into an existing topic: [Boom and crash freezing](https://community.deriv.com/t/boom-and-crash-freezing/1883)

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**Author:** ![Alvi\_Deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/alvi_deriv/32/8714_2.png) [@Alvi\_Deriv](https://community.deriv.com/u/Alvi_Deriv)\
**Post date:** [August 11, 2020, 10:07am UTC](https://community.deriv.com/t/account-froze-on-saturday-and-cleared-my-account/2218/3 "2020-08-11T10:07:24Z")

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