# Account issue on Deriv.com **URL:** \ **Category:** General Discussion\ **Created:** [December 20, 2021, 9:02am UTC](https://community.deriv.com/t/account-issue-on-deriv-com/24771 "2021-12-20T09:02:34Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![amphora-acadian-2](https://avatars.discourse-cdn.com/v4/letter/a/e56c9b/32.png) [@amphora-acadian-2](https://community.deriv.com/u/amphora-acadian-2)\ **Post date:** [December 20, 2021, 9:02am UTC](https://community.deriv.com/t/account-issue-on-deriv-com/24771/1 "2021-12-20T09:02:34Z")
it all started with me not being able to withdraw large amounts my withdrawals got limited. I thought it was derive being deriv and causing their normal stress. I went through a loss of someone dear so wasn’t trading for some time. only to log back in again to resume my activities only to discover that my account has being wiped. my trade history, deposit history as well as transfer history. I have been complaining for months now and all I get is there was no trace of such profit. now how can there be when they’ve completely and neatly wiped it off. the only proof I have is a screen record I made when the withdrawal issues started. y’all be careful after going after big accounts they will come for all your accounts. they will probably delete this also. ---
**Author:** ![Deriv\_adminN3](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn3/32/5173_2.png) [@Deriv\_adminN3](https://community.deriv.com/u/Deriv_adminN3)\ **Post date:** [December 20, 2021, 9:06am UTC](https://community.deriv.com/t/account-issue-on-deriv-com/24771/2 "2021-12-20T09:06:12Z")
Hi [amphora-acadian-2](https://community.deriv.com/u/amphora-acadian-2), we’re sorry to hear about the difficulties that you’re facing. To protect your account’s data, please reach out to our customer support team via LiveChat for further assistance. We will help you at the earliest! ---
**Author:** ![bilgier-abbozzo-2](https://avatars.discourse-cdn.com/v4/letter/b/58f4c7/32.png) [@bilgier-abbozzo-2](https://community.deriv.com/u/bilgier-abbozzo-2)\ **Post date:** [January 2, 2022, 8:01am UTC](https://community.deriv.com/t/account-issue-on-deriv-com/24771/5 "2022-01-02T08:01:14Z")
Did you get back your funds? ---
**Author:** ![amphora-acadian-2](https://avatars.discourse-cdn.com/v4/letter/a/e56c9b/32.png) [@amphora-acadian-2](https://community.deriv.com/u/amphora-acadian-2)\ **Post date:** [January 6, 2022, 6:42am UTC](https://community.deriv.com/t/account-issue-on-deriv-com/24771/6 "2022-01-06T06:42:27Z")
No I didn’t till this very moment ---
**Author:** ![amphora-acadian-2](https://avatars.discourse-cdn.com/v4/letter/a/e56c9b/32.png) [@amphora-acadian-2](https://community.deriv.com/u/amphora-acadian-2)\ **Post date:** [January 6, 2022, 6:43am UTC](https://community.deriv.com/t/account-issue-on-deriv-com/24771/7 "2022-01-06T06:43:38Z")
How can I protect my account from you people you already stole my money ---
**Author:** ![apitpat-acyesis-2](https://avatars.discourse-cdn.com/v4/letter/a/f0a364/32.png) [@apitpat-acyesis-2](https://community.deriv.com/u/apitpat-acyesis-2)\ **Post date:** [January 11, 2022, 4:08pm UTC](https://community.deriv.com/t/account-issue-on-deriv-com/24771/8 "2022-01-11T16:08:40Z")
mohon akun saya segera diverifikasi ---
**Author:** ![Margaret\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/margaret_deriv/32/5512_2.png) [@Margaret\_deriv](https://community.deriv.com/u/Margaret_deriv)\ **Post date:** [January 12, 2022, 9:34am UTC](https://community.deriv.com/t/account-issue-on-deriv-com/24771/9 "2022-01-12T09:34:54Z")
Hai @apitpat-acyesis-2, terima kasih telah bergabung dengan komunitas! Untuk bantuan dan perlindungan yang lebih baik terhadap data akun Anda. Silakan hubungi kami melalui LiveChat. Kami akan bekerja sama dengan Anda untuk menyelesaikan masalah apa pun secepat mungkin. ---
**Author:** ![apitpat-acyesis-2](https://avatars.discourse-cdn.com/v4/letter/a/f0a364/32.png) [@apitpat-acyesis-2](https://community.deriv.com/u/apitpat-acyesis-2)\ **Post date:** [January 12, 2022, 9:49am UTC](https://community.deriv.com/t/account-issue-on-deriv-com/24771/10 "2022-01-12T09:49:49Z")
moho segera verifikasi akun saya Pada tanggal Rab, 12 Jan 2022 16:45, bawlers abyssal 2 via Deriv community | Resources | Deriv \<[deriv@discoursemail.com](mailto:deriv@discoursemail.com)\> menulis: ---
**Author:** ![bullies-adagial-2](https://avatars.discourse-cdn.com/v4/letter/b/f04885/32.png) [@bullies-adagial-2](https://community.deriv.com/u/bullies-adagial-2)\ **Post date:** [January 16, 2022, 12:10pm UTC](https://community.deriv.com/t/account-issue-on-deriv-com/24771/11 "2022-01-16T12:10:54Z")
Bagaimana saya merubah data pribadi saya?.. Karna saya salah memasukkan tempat lahir saya ---
**Author:** ![Margaret\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/margaret_deriv/32/5512_2.png) [@Margaret\_deriv](https://community.deriv.com/u/Margaret_deriv)\ **Post date:** [January 19, 2022, 5:18am UTC](https://community.deriv.com/t/account-issue-on-deriv-com/24771/12 "2022-01-19T05:18:41Z")
Hai @bullies-adagial-2, anda boleh merujuk artikel ini [How can I change my personal details?](https://community.deriv.com/t/how-can-i-change-my-personal-details/27352) mengenai permintaan anda. Jika Anda membutuhkan bantuan lebih lanjut mengenai hal ini, jangan ragu untuk menghubungi kami melalui LiveChat dan kami akan membantu Anda secepatnya. ---
**Author:** ![beefalo-agpaite-2](https://avatars.discourse-cdn.com/v4/letter/b/71e660/32.png) [@beefalo-agpaite-2](https://community.deriv.com/u/beefalo-agpaite-2)\ **Post date:** [April 1, 2024, 7:48am UTC](https://community.deriv.com/t/account-issue-on-deriv-com/24771/13 "2024-04-01T07:48:41Z")
Hello there. I’m really curious and abit worried about this issue. Did you ever get your money back from Deriv? ---
**Author:** ![canelos-adverbs-2](https://avatars.discourse-cdn.com/v4/letter/c/3ab097/32.png) [@canelos-adverbs-2](https://community.deriv.com/u/canelos-adverbs-2)\ **Post date:** [June 28, 2024, 7:08am UTC](https://community.deriv.com/t/account-issue-on-deriv-com/24771/14 "2024-06-28T07:08:20Z")
Deriv took my $20915 usd from my account just now i have been asked to verify my account after i reached out to deriv about withdrawal issues ii was asked for my full name , email , phone number which i provided agent assisted and said it should be fine to withdraw so i tried to withdraw 10k after sometime i waited and then i saw a email to verify account and that it has been temporarily locked so i did so went to my bank got a bank statement with address and transaction history and a scanned all along with the front of my visa debit card thats registed to account and sent email updated resolution with 1-3 business days soon i got another email of resolution but it wasnt completely resolved because the cashier was now unlocked but i could only deposit to trade but could not withdraw or transfer funds i reach out to them again via email and live chat and i was imformmed of escalation of request and to wait soon i got an email that the 10k request i have request yesterday was declined because of insufficient funds so i quickly checked account and all my $20,915 Usd was gone they took my money no notice was given i am thankful i had taken lots of screenshots so i sent them was informed of escalation again and to wait 1-3 business days but this is theft.