# Account locked after deposit

**URL:** <https://community.deriv.com/t/account-locked-after-deposit/38870>\
**Category:** FAQ\
**Created:** [November 4, 2022, 8:48am UTC](https://community.deriv.com/t/account-locked-after-deposit/38870 "2022-11-04T08:48:33Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![blaubok-adviser-2](https://avatars.discourse-cdn.com/v4/letter/b/59ef9b/32.png) [@blaubok-adviser-2](https://community.deriv.com/u/blaubok-adviser-2)\
**Post date:** [November 4, 2022, 8:48am UTC](https://community.deriv.com/t/account-locked-after-deposit/38870/1 "2022-11-04T08:48:33Z")

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I deposited money into my fiance’s trading account from my bank account. The account is now locked and we can’t do any trades. We recieved an email saying that they need a bank statement and a picture of the card used to make the deposit before the can unlock the account. This was 3 days ago and we still haven’t heard anything back. Has anyone had a similar experience or can maybe advise me on how they dealt with the problem?

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**Author:** ![Sakina\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sakina_derivadmin/32/5512_2.png) [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)\
**Post date:** [November 4, 2022, 9:42am UTC](https://community.deriv.com/t/account-locked-after-deposit/38870/2 "2022-11-04T09:42:09Z")

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Dear Blaubok, we regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.  
[Contact Us | Online Trading |](https://deriv.com/contact_us/)[Deriv.com](http://deriv.com/)[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)  
Regards,  
[Deriv.com](http://deriv.com/)