# account not connected to a server and I can´t stop my trading

**URL:** <https://community.deriv.com/t/account-not-connected-to-a-server-and-i-can-t-stop-my-trading/18230>\
**Category:** General Discussion\
**Created:** [September 26, 2021, 3:08am UTC](https://community.deriv.com/t/account-not-connected-to-a-server-and-i-can-t-stop-my-trading/18230 "2021-09-26T03:08:00Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![caldron-acerate-2](https://avatars.discourse-cdn.com/v4/letter/c/b9bd4f/32.png) [@caldron-acerate-2](https://community.deriv.com/u/caldron-acerate-2)\
**Post date:** [September 26, 2021, 3:08am UTC](https://community.deriv.com/t/account-not-connected-to-a-server-and-i-can-t-stop-my-trading/18230/1 "2021-09-26T03:08:00Z")

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hello there, so, I was trading and suddenly, my account cant connect to a server, help, support, help

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**Author:** ![citatum-accites-2](https://avatars.discourse-cdn.com/v4/letter/c/ec9cab/32.png) [@citatum-accites-2](https://community.deriv.com/u/citatum-accites-2)\
**Post date:** [September 26, 2021, 3:22am UTC](https://community.deriv.com/t/account-not-connected-to-a-server-and-i-can-t-stop-my-trading/18230/2 "2021-09-26T03:22:23Z")

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Same story can’t even close trades or monitor them

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**Author:** ![caldron-acerate-2](https://avatars.discourse-cdn.com/v4/letter/c/b9bd4f/32.png) [@caldron-acerate-2](https://community.deriv.com/u/caldron-acerate-2)\
**Post date:** [September 26, 2021, 3:43am UTC](https://community.deriv.com/t/account-not-connected-to-a-server-and-i-can-t-stop-my-trading/18230/3 "2021-09-26T03:43:19Z")

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its good now, I hate when that happens

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**Author:** ![casuals-abscind-2](https://avatars.discourse-cdn.com/v4/letter/c/b4bc9f/32.png) [@casuals-abscind-2](https://community.deriv.com/u/casuals-abscind-2)\
**Post date:** [October 1, 2021, 1:03pm UTC](https://community.deriv.com/t/account-not-connected-to-a-server-and-i-can-t-stop-my-trading/18230/4 "2021-10-01T13:03:39Z")

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Hi I can’t fund my account throught the voucher code

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**Author:** ![casuals-abscind-2](https://avatars.discourse-cdn.com/v4/letter/c/b4bc9f/32.png) [@casuals-abscind-2](https://community.deriv.com/u/casuals-abscind-2)\
**Post date:** [October 1, 2021, 1:04pm UTC](https://community.deriv.com/t/account-not-connected-to-a-server-and-i-can-t-stop-my-trading/18230/5 "2021-10-01T13:04:20Z")

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Can anyone help I wanna fund through the voucher code is keeping saying transaction failed

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**Author:** ![clanger-acreage-2](https://avatars.discourse-cdn.com/v4/letter/c/4491bb/32.png) [@clanger-acreage-2](https://community.deriv.com/u/clanger-acreage-2)\
**Post date:** [February 27, 2022, 1:21pm UTC](https://community.deriv.com/t/account-not-connected-to-a-server-and-i-can-t-stop-my-trading/18230/6 "2022-02-27T13:21:45Z")

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How did you fix this issue when you lost connection?