Account not funded after a successful deposit

My $10.00 deposit since 31st of Oct. has not reflected on my Deriv account yet, though I got debited by my bank. Pls I can’t wait to have this issue resolved. Thanks.

Effective Date 31/10/2020 03:14:33 PM
Currency Naira USD
Description St Helier,JerGB
Reference Code
Branch Onitsha
Transaction Type DEBIT
Date of Transaction 31/10/2020 03:25:20 PM
Amount 10.00
Current Balance 9,338.04
Available Balance 5,438.02