# Account not logging in

**URL:** <https://community.deriv.com/t/account-not-logging-in/7522>\
**Category:** Accounts\
**Created:** [April 16, 2021, 5:53am UTC](https://community.deriv.com/t/account-not-logging-in/7522 "2021-04-16T05:53:28Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![alamort-acatery-2](https://avatars.discourse-cdn.com/v4/letter/a/ea5d25/32.png) [@alamort-acatery-2](https://community.deriv.com/u/alamort-acatery-2)\
**Post date:** [April 16, 2021, 5:53am UTC](https://community.deriv.com/t/account-not-logging-in/7522/1 "2021-04-16T05:53:28Z")

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Hi

My account is not loggin in on MT5. It gives an error of “authentication failed”

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**Author:** ![alectis-achylia-2](https://avatars.discourse-cdn.com/v4/letter/a/5fc32e/32.png) [@alectis-achylia-2](https://community.deriv.com/u/alectis-achylia-2)\
**Post date:** [April 22, 2021, 2:03am UTC](https://community.deriv.com/t/account-not-logging-in/7522/2 "2021-04-22T02:03:36Z")

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My account is not loggin in on MT5. It gives an error of “authentication failed”

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**Author:** ![calahan-acepots-2](https://avatars.discourse-cdn.com/v4/letter/c/dbc845/32.png) [@calahan-acepots-2](https://community.deriv.com/u/calahan-acepots-2)\
**Post date:** [May 3, 2021, 10:21pm UTC](https://community.deriv.com/t/account-not-logging-in/7522/3 "2021-05-03T22:21:59Z")

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Hi  
Can you help me with my account details.  
Im failing to login