# Account not showing

**URL:** <https://community.deriv.com/t/account-not-showing/13170>\
**Category:** Accounts\
**Created:** [July 20, 2021, 4:50pm UTC](https://community.deriv.com/t/account-not-showing/13170 "2021-07-20T16:50:24Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![breaden-adevism-1](https://avatars.discourse-cdn.com/v4/letter/b/67e7ee/32.png) [@breaden-adevism-1](https://community.deriv.com/u/breaden-adevism-1)\
**Post date:** [July 20, 2021, 4:50pm UTC](https://community.deriv.com/t/account-not-showing/13170/1 "2021-07-20T16:50:24Z")

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I’m having an issue with my acc which is CR20161324 is not showing at the dashboard even when I want to make a deposit it’s not showing only the virtual acc is the one showing at the dashboard but the Acc it active at the Mt5 trading platform so I need to be helped so I can make my deposit

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**Author:** ![bruting-aggadah-1](https://avatars.discourse-cdn.com/v4/letter/b/8e8cbc/32.png) [@bruting-aggadah-1](https://community.deriv.com/u/bruting-aggadah-1)\
**Post date:** [March 30, 2022, 2:53am UTC](https://community.deriv.com/t/account-not-showing/13170/2 "2022-03-30T02:53:04Z")

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Bro same problem. But have you got it ?

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**Author:** ![awriest-acnodal-2](https://avatars.discourse-cdn.com/v4/letter/a/e68b1a/32.png) [@awriest-acnodal-2](https://community.deriv.com/u/awriest-acnodal-2)\
**Post date:** [April 3, 2022, 1:49am UTC](https://community.deriv.com/t/account-not-showing/13170/3 "2022-04-03T01:49:45Z")

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My accounts not show why?