# Account paused **URL:** \ **Category:** General Discussion\ **Created:** [March 8, 2026, 2:51pm UTC](https://community.deriv.com/t/account-paused/89220 "2026-03-08T14:51:27Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![cabomba-amating-2](https://avatars.discourse-cdn.com/v4/letter/c/ec9cab/32.png) [@cabomba-amating-2](https://community.deriv.com/u/cabomba-amating-2)\ **Post date:** [March 8, 2026, 2:51pm UTC](https://community.deriv.com/t/account-paused/89220/1 "2026-03-08T14:51:27Z")
Good Morning Sir/Madam, Hope all is well with you.. I am currently Facing some difficulties with my Deposit being Paused on your App and I have all the necessary Documents to proof that the Banking details belong to me but it’s very hard to communicate re the online live chat ..I am kindly asking for some direct assistance please so that I can start my trading .. I just would like to speak to someone so they can understand what happened.. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/3/3f75af40fda524d88f80027b2f3678de5a8992f5.png) [@system](https://community.deriv.com/u/system)\ **Post date:** [March 8, 2026, 2:51pm UTC](https://community.deriv.com/t/account-paused/89220/2 "2026-03-08T14:51:27Z")
Thank you for joining the community! We regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via live chat or WhatsApp, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat. ---
**Author:** ![cabomba-amating-2](https://avatars.discourse-cdn.com/v4/letter/c/ec9cab/32.png) [@cabomba-amating-2](https://community.deriv.com/u/cabomba-amating-2)\ **Post date:** [March 8, 2026, 2:52pm UTC](https://community.deriv.com/t/account-paused/89220/3 "2026-03-08T14:52:36Z")
Been trying to message live chat since yesterday no help