# Account payout declined **URL:** \ **Category:** Payments & Transactions\ **Created:** [May 28, 2021, 11:11pm UTC](https://community.deriv.com/t/account-payout-declined/9997 "2021-05-28T23:11:18Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![alexias-achenes-2](https://avatars.discourse-cdn.com/v4/letter/a/13edae/32.png) [@alexias-achenes-2](https://community.deriv.com/u/alexias-achenes-2)\ **Post date:** [May 28, 2021, 11:11pm UTC](https://community.deriv.com/t/account-payout-declined/9997/1 "2021-05-28T23:11:18Z")
Hai. I started using deriv recently, my first deposit via visa card was successful, and so was my first withdrawal. But now when I try to withdraw i keep getting my payout declined with an email saying " Due to our card processor limitation, we’re not able to process the payout via this card. Kindly use alternative payment methods such as e-wallet or crypto account to withdraw." Why??? ---
**Author:** ![athumia-acerola-2](https://avatars.discourse-cdn.com/v4/letter/a/8e8cbc/32.png) [@athumia-acerola-2](https://community.deriv.com/u/athumia-acerola-2)\ **Post date:** [August 9, 2021, 4:47pm UTC](https://community.deriv.com/t/account-payout-declined/9997/2 "2021-08-09T16:47:54Z")
Hey, did you get help with this issue? ---
**Author:** ![acouchi-acquire-2](https://avatars.discourse-cdn.com/v4/letter/a/3e96dc/32.png) [@acouchi-acquire-2](https://community.deriv.com/u/acouchi-acquire-2)\ **Post date:** [August 11, 2021, 3:01pm UTC](https://community.deriv.com/t/account-payout-declined/9997/3 "2021-08-11T15:01:21Z")
Same here … It has been telling me … Account payout declined for the past 2 weeks here ---
**Author:** ![athumia-acerola-2](https://avatars.discourse-cdn.com/v4/letter/a/8e8cbc/32.png) [@athumia-acerola-2](https://community.deriv.com/u/athumia-acerola-2)\ **Post date:** [August 19, 2021, 7:47pm UTC](https://community.deriv.com/t/account-payout-declined/9997/4 "2021-08-19T19:47:24Z")
Seems like a common problem