# Account safety guidelines

**URL:** <https://community.deriv.com/t/account-safety-guidelines/76022>\
**Category:** Announcements\
**Created:** [February 8, 2024, 6:36am UTC](https://community.deriv.com/t/account-safety-guidelines/76022 "2024-02-08T06:36:42Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Sakina\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sakina_derivadmin/32/5512_2.png) [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)\
**Post date:** [February 8, 2024, 6:36am UTC](https://community.deriv.com/t/account-safety-guidelines/76022/1 "2024-02-08T06:36:42Z")

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> **IMPORTANT!**

- Deriv only requests personal details from our customer support representatives through secure LiveChat or WhatsApp. All confidential matters and issues should be addressed exclusively through this channel. Deriv administrators will never ask for your account credentials via private messages.

- If you have any other questions, drop us a message on [[Live Chat or WhatsApp](https://deriv.com/contact-us)]. Not a member yet? No worries! Click [here](https://deriv.link/signup-community) to register and join us.

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**Author:** ![Sakina\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sakina_derivadmin/32/5512_2.png) [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)\
**Post date:** [February 8, 2024, 6:38am UTC](https://community.deriv.com/t/account-safety-guidelines/76022/2 "2024-02-08T06:38:42Z")

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**Author:** ![Sakina\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sakina_derivadmin/32/5512_2.png) [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)\
**Post date:** [February 29, 2024, 8:38am UTC](https://community.deriv.com/t/account-safety-guidelines/76022/3 "2024-02-29T08:38:34Z")

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**Author:** ![Sakina\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sakina_derivadmin/32/5512_2.png) [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)\
**Post date:** [February 29, 2024, 8:38am UTC](https://community.deriv.com/t/account-safety-guidelines/76022/4 "2024-02-29T08:38:41Z")

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**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\
**Post date:** [June 25, 2024, 3:32am UTC](https://community.deriv.com/t/account-safety-guidelines/76022/5 "2024-06-25T03:32:26Z")

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