# Account Verification Difficulty

**URL:** <https://community.deriv.com/t/account-verification-difficulty/45143>\
**Category:** FAQ\
**Created:** [January 28, 2023, 3:09pm UTC](https://community.deriv.com/t/account-verification-difficulty/45143 "2023-01-28T15:09:24Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![caulome-acheron-2](https://avatars.discourse-cdn.com/v4/letter/c/85e7bf/32.png) [@caulome-acheron-2](https://community.deriv.com/u/caulome-acheron-2)\
**Post date:** [January 28, 2023, 3:09pm UTC](https://community.deriv.com/t/account-verification-difficulty/45143/1 "2023-01-28T15:09:24Z")

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I have received an email notifying me to upload documents for address verification.

When I tried to upload the document via given link, it says that I have already submitted documents for verification.

But if my memory serves me correctly, I didn’t upload any such documents after I received your email. Therefore I wish to send my bank statement via email.  
Can anyone give me an email address to send documents for address verification.

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**Author:** ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)\
**Post date:** [January 28, 2023, 7:23pm UTC](https://community.deriv.com/t/account-verification-difficulty/45143/2 "2023-01-28T19:23:13Z")

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Hi @caulome-acheron-2 ,

Thank you for joining the community and for leaving us a comment.

For better protection of your account’s data, you may reach out to our Customer Support team that is available 24/7 via the Live Chat.

We will work with you to resolve any issue as quickly as possible.  
Thank you.

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