# Account Verification goes wrong

**URL:** <https://community.deriv.com/t/account-verification-goes-wrong/19522>\
**Category:** FAQ\
**Created:** [October 6, 2021, 11:57pm UTC](https://community.deriv.com/t/account-verification-goes-wrong/19522 "2021-10-06T23:57:35Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![bechase-acridyl-2](https://avatars.discourse-cdn.com/v4/letter/b/97f17d/32.png) [@bechase-acridyl-2](https://community.deriv.com/u/bechase-acridyl-2)\
**Post date:** [October 6, 2021, 11:57pm UTC](https://community.deriv.com/t/account-verification-goes-wrong/19522/1 "2021-10-06T23:57:35Z")

</div>

![Screenshot_20211007-015112](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/6/6403143886963bf2929a891f5de6f7d3e41ff249.jpeg)

Doesn’t want me to verify my account. What can I do.?

---

<div class="post-metadata">

**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\
**Post date:** [October 7, 2021, 5:20am UTC](https://community.deriv.com/t/account-verification-goes-wrong/19522/2 "2021-10-07T05:20:57Z")

</div>

@bechase-acridyl-2 ,. In this instance, you are allowed to keep on trading till when deriv decide to request for verification.  
I advise that you prepare your documents ready so that you can tender them when requested.

---

<div class="post-metadata">

**Author:** ![Paula](https://avatars.discourse-cdn.com/v4/letter/p/8e8cbc/32.png) [@Paula](https://community.deriv.com/u/Paula)\
**Post date:** [January 21, 2022, 4:23pm UTC](https://community.deriv.com/t/account-verification-goes-wrong/19522/3 "2022-01-21T16:23:23Z")

</div>

Hi [bechase-acridyl-2](https://community.deriv.com/u/bechase-acridyl-2),

Please, be informed that at this point we do not request authentication and you may keep trading. In addition, kindly have a look at the link below, it will explain some cases when we request authentication.

[https://community.deriv.com/t/when-do-i-need-to-authenticate-or-age-verify-my-account/27413](https://community.deriv.com/t/when-do-i-need-to-authenticate-or-age-verify-my-account/27413)

Thank you for being part of our Deriv community!

---

<div class="post-metadata">

**Author:** ![bulbels-affined-2](https://avatars.discourse-cdn.com/v4/letter/b/cdc98d/32.png) [@bulbels-affined-2](https://community.deriv.com/u/bulbels-affined-2)\
**Post date:** [March 1, 2023, 7:46am UTC](https://community.deriv.com/t/account-verification-goes-wrong/19522/4 "2023-03-01T07:46:44Z")

</div>

How to unlock the camera todo selfie ?

---

<div class="post-metadata">

**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\
**Post date:** [March 9, 2023, 6:10am UTC](https://community.deriv.com/t/account-verification-goes-wrong/19522/5 "2023-03-09T06:10:03Z")

</div>

> [@bulbels-affined-2](#):
>
> How to unlock the camera todo selfie ?

Hello, @bulbels-affined-2. Thank you for joining the community! Please be advised that you need to enable the camera option from your mobile’s settings. Kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)**
>
> Trading platforms designed with you in mind.