# Account verification problem

**URL:** <https://community.deriv.com/t/account-verification-problem/40687>\
**Category:** General Discussion\
**Created:** [December 6, 2022, 6:34am UTC](https://community.deriv.com/t/account-verification-problem/40687 "2022-12-06T06:34:48Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![barrets-accourt-2](https://avatars.discourse-cdn.com/v4/letter/b/dc4da7/32.png) [@barrets-accourt-2](https://community.deriv.com/u/barrets-accourt-2)\
**Post date:** [December 6, 2022, 6:34am UTC](https://community.deriv.com/t/account-verification-problem/40687/1 "2022-12-06T06:34:48Z")

</div>

Dear deriv

I have been trying to contact you but it looks like I am only allowed to speak to a robot, address verification is pending for two weeks now, my money locked up in your system I can’t trade or do anything e, this live chat thing is not working.

Please help

---

<div class="post-metadata">

**Author:** ![Deriv\_NG4](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_ng4/32/5512_2.png) [@Deriv\_NG4](https://community.deriv.com/u/Deriv_NG4)\
**Post date:** [December 6, 2022, 4:50pm UTC](https://community.deriv.com/t/account-verification-problem/40687/2 "2022-12-06T16:50:31Z")

</div>

Hello, @barrets-accourt-2 . Thank you for joining the community! Please note that once you contact us via LiveChat, you first go through a menu in order to be directed to the relevant department concerning your query so then you can be assisted by an agent. Kindly reach out to us via LiveChat, for better assistance. We’ll work with you to resolve any issues as quickly as possible.

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)**
>
> Trading platforms designed with you in mind.

---

<div class="post-metadata">

**Author:** ![alkalic-alchimy-2](https://avatars.discourse-cdn.com/v4/letter/a/bcef8e/32.png) [@alkalic-alchimy-2](https://community.deriv.com/u/alkalic-alchimy-2)\
**Post date:** [October 31, 2024, 7:31pm UTC](https://community.deriv.com/t/account-verification-problem/40687/3 "2024-10-31T19:31:59Z")

</div>

Yes Deriv some time acting like a robot

---

<div class="post-metadata">

**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\
**Post date:** [November 4, 2024, 11:02am UTC](https://community.deriv.com/t/account-verification-problem/40687/4 "2024-11-04T11:02:05Z")

</div>

Hi, @alkalic-alchimy-2 Kindly reach out to our Live Chat support for further assistance on your concerns. Thank you.