# Account Verification Process Timeframe **URL:** \ **Category:** Account Verification\ **Created:** [May 12, 2022, 3:27am UTC](https://community.deriv.com/t/account-verification-process-timeframe/30579 "2022-05-12T03:27:43Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [May 12, 2022, 3:27am UTC](https://community.deriv.com/t/account-verification-process-timeframe/30579/1 "2022-05-12T03:27:43Z")
Greetings Deriv Community 🙂 Are you waiting too long for your account to be verified after submitting the required documents? Kindly be informed that the timeframe process for your account to be verified is within 1 to 3 working days provided that all documents submitted follow the requirements. You may check on the documents required here in this article: [Documents required to fully authenticate your account](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411) However, for instant verification, we recommend that you contact our Live Chat support for further assistance. If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [May 13, 2022, 3:31am UTC](https://community.deriv.com/t/account-verification-process-timeframe/30579/2 "2022-05-13T03:31:01Z")
---
**Author:** ![bonkers-acantha-2](https://avatars.discourse-cdn.com/v4/letter/b/db5fbb/32.png) [@bonkers-acantha-2](https://community.deriv.com/u/bonkers-acantha-2)\ **Post date:** [July 6, 2022, 12:44pm UTC](https://community.deriv.com/t/account-verification-process-timeframe/30579/3 "2022-07-06T12:44:09Z")
Pls I need the link to live chat support. Cause the once I know are answering machines ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [July 7, 2022, 6:13am UTC](https://community.deriv.com/t/account-verification-process-timeframe/30579/4 "2022-07-07T06:13:31Z")
Hello, @bonkers-acantha-2. Thank you for posting in our Deriv Community. You may check this article for how to contact Live Chat support: [https://community.deriv.com/t/how-to-contact-our-customer-support/27051](https://community.deriv.com/t/how-to-contact-our-customer-support/27051) However, if you have any other inquiries, kindly reach out to us via LiveChat for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. ![](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/9/90a9941d866b155895680c37a65a8221e6208cbd.png)[Contact Us | Online Trading | Deriv.com](https://deriv.com/contact_us/) ### [Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/) Regards, [Deriv.com](http://deriv.com/) ---
**Author:** ![begazed-abactor-4](https://avatars.discourse-cdn.com/v4/letter/b/90ced4/32.png) [@begazed-abactor-4](https://community.deriv.com/u/begazed-abactor-4)\ **Post date:** [July 29, 2022, 6:55am UTC](https://community.deriv.com/t/account-verification-process-timeframe/30579/5 "2022-07-29T06:55:37Z")
Hello, can you please verify my proof of address please, it’s been 3 days since i upload the document ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [July 29, 2022, 7:09am UTC](https://community.deriv.com/t/account-verification-process-timeframe/30579/6 "2022-07-29T07:09:24Z")
@begazed-abactor-4, we regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)** > > Trading platforms designed with you in mind. ---
**Author:** ![cabined-admires-2](https://avatars.discourse-cdn.com/v4/letter/c/439d5e/32.png) [@cabined-admires-2](https://community.deriv.com/u/cabined-admires-2)\ **Post date:** [August 23, 2022, 2:09pm UTC](https://community.deriv.com/t/account-verification-process-timeframe/30579/7 "2022-08-23T14:09:15Z")
@Farahin_derivadmin Greetings can you please help me i have uploaded my required document the past 3 days but still my account is not verified yet. Hope to hear from you soon ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [August 24, 2022, 3:33am UTC](https://community.deriv.com/t/account-verification-process-timeframe/30579/8 "2022-08-24T03:33:35Z")
Hello, @cabined-admires-2. Thank you for joining the community! We regret to note that. Kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)** > > Trading platforms designed with you in mind. ---
**Author:** ![bushwas-adverse-2](https://avatars.discourse-cdn.com/v4/letter/b/71c47a/32.png) [@bushwas-adverse-2](https://community.deriv.com/u/bushwas-adverse-2)\ **Post date:** [October 5, 2022, 8:24pm UTC](https://community.deriv.com/t/account-verification-process-timeframe/30579/9 "2022-10-05T20:24:10Z")
It’s more than 3days since I’ve submitted my verification documents and still didn’t get any update or notification about its status ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [October 7, 2022, 8:21am UTC](https://community.deriv.com/t/account-verification-process-timeframe/30579/10 "2022-10-07T08:21:13Z")
Hello, @bushwas-adverse-2. Thank you for joining the community! We regret to note that. Kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)** > > Trading platforms designed with you in mind. ---
**Author:** ![casuist-aerobes-2](https://avatars.discourse-cdn.com/v4/letter/c/d9b06d/32.png) [@casuist-aerobes-2](https://community.deriv.com/u/casuist-aerobes-2)\ **Post date:** [January 5, 2023, 8:28am UTC](https://community.deriv.com/t/account-verification-process-timeframe/30579/11 "2023-01-05T08:28:21Z")
My account verification is not completed yet, i upload documents a week ago but still it doesn’t completed. ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [January 6, 2023, 8:12am UTC](https://community.deriv.com/t/account-verification-process-timeframe/30579/12 "2023-01-06T08:12:46Z")
Hi @casuist-aerobes-2. Thank you for joining our community! We’re sorry to hear that. Due to data protection, we would recommend that you reach out to our [Live Chat support](https://deriv.com/) for them to further check and assist you. ---
**Author:** ![blunked-acicula-2](https://avatars.discourse-cdn.com/v4/letter/b/ecccb3/32.png) [@blunked-acicula-2](https://community.deriv.com/u/blunked-acicula-2)\ **Post date:** [March 11, 2023, 10:18am UTC](https://community.deriv.com/t/account-verification-process-timeframe/30579/13 "2023-03-11T10:18:31Z")
Its been 5days waiting for a verification i don’t know what myte be the problem to take you guys so long ---
**Author:** ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)\ **Post date:** [March 11, 2023, 5:19pm UTC](https://community.deriv.com/t/account-verification-process-timeframe/30579/14 "2023-03-11T17:19:59Z")
Hello @blunked-acicula-2, Thank you for joining the community and for leaving us a comment. We are truly sorry to hear that you are facing such an inconvenience. Please reach out to our Customer Support team which is available 24/7 via the Live Chat. We will work with you to resolve any issue as quickly as possible. Thank you. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)** > > Trading platforms designed with you in mind. ---
**Author:** ![abietic-alveole-2](https://avatars.discourse-cdn.com/v4/letter/a/aeb1de/32.png) [@abietic-alveole-2](https://community.deriv.com/u/abietic-alveole-2)\ **Post date:** [April 2, 2026, 8:26pm UTC](https://community.deriv.com/t/account-verification-process-timeframe/30579/15 "2026-04-02T20:26:01Z")
my account has bin stuck in verification processs for more than 7 days and the live chat and whatsapp stopped responding… ---
**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/3/3f75af40fda524d88f80027b2f3678de5a8992f5.png) [@system](https://community.deriv.com/u/system)\ **Post date:** [April 2, 2026, 8:26pm UTC](https://community.deriv.com/t/account-verification-process-timeframe/30579/16 "2026-04-02T20:26:01Z")
Thank you for joining the community! We regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via live chat or WhatsApp, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat. ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [June 23, 2026, 4:06am UTC](https://community.deriv.com/t/account-verification-process-timeframe/30579/17 "2026-06-23T04:06:51Z")