# account verification **URL:** \ **Category:** General Discussion\ **Created:** [January 6, 2023, 10:42am UTC](https://community.deriv.com/t/account-verification/43034 "2023-01-06T10:42:29Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![boskage-abbasid-2](https://avatars.discourse-cdn.com/v4/letter/b/91b2a8/32.png) [@boskage-abbasid-2](https://community.deriv.com/u/boskage-abbasid-2)\ **Post date:** [January 6, 2023, 10:42am UTC](https://community.deriv.com/t/account-verification/43034/1 "2023-01-06T10:42:30Z")
i have uploaded my document for verification but yet to get back to me on the status. this is the third day. ---
**Author:** ![Deriv\_NG4](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_ng4/32/5512_2.png) [@Deriv\_NG4](https://community.deriv.com/u/Deriv_NG4)\ **Post date:** [January 6, 2023, 12:26pm UTC](https://community.deriv.com/t/account-verification/43034/2 "2023-01-06T12:26:49Z")
Dear @boskage-abbasid-2 , we regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)** > > Trading platforms designed with you in mind. ---
**Author:** ![abought-aerobee-2](https://avatars.discourse-cdn.com/v4/letter/a/f1d935/32.png) [@abought-aerobee-2](https://community.deriv.com/u/abought-aerobee-2)\ **Post date:** [January 6, 2023, 12:51pm UTC](https://community.deriv.com/t/account-verification/43034/3 "2023-01-06T12:51:22Z")
i also submitted my documents for verification over 2 weeks ago but its hasn’t been verified ---
**Author:** ![Deriv\_NG4](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_ng4/32/5512_2.png) [@Deriv\_NG4](https://community.deriv.com/u/Deriv_NG4)\ **Post date:** [January 6, 2023, 12:54pm UTC](https://community.deriv.com/t/account-verification/43034/4 "2023-01-06T12:54:14Z")
Hello @abought-aerobee-2. Thank you for joining the community!! We regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)** > > Trading platforms designed with you in mind. ---
**Author:** ![abought-aerobee-2](https://avatars.discourse-cdn.com/v4/letter/a/f1d935/32.png) [@abought-aerobee-2](https://community.deriv.com/u/abought-aerobee-2)\ **Post date:** [January 6, 2023, 12:58pm UTC](https://community.deriv.com/t/account-verification/43034/5 "2023-01-06T12:58:50Z")
your live chat keeps saying wait for the documents to be verified but i have been waiting for more than 2 weeks ---
**Author:** ![Deriv\_NG4](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_ng4/32/5512_2.png) [@Deriv\_NG4](https://community.deriv.com/u/Deriv_NG4)\ **Post date:** [January 6, 2023, 1:03pm UTC](https://community.deriv.com/t/account-verification/43034/6 "2023-01-06T13:03:56Z")
Hello @abought-aerobee-2, we regret to note this. We recommend you to try contact again via Live Chat to be assisted by one of our agents. Note that, in live chat, before you are directed to an agent to be assisted in real time, you are first assisted by a robot. We inform you that the waiting time will depend on the queue of customers in attendance. You can also choose to send an email via live chat and one of our agents will contact you as soon as possible. To be assisted via Live Chat you can click on the contact information below, scroll down until you see the [Live Chat](https://deriv.com/contact_us) icon on the right bottom part of your screen.