Account verification

A mail have been sent to me to send a correct document for a proof of address and I clicked on the link. It showed me this and there is know way I can upload my correct document. Can you help please

Hello my account has suspended for three day. What is the cause?

I can not upload ID and proof of address? What do you need?

my account has not been verified

My identity verification is still not accepted please kindly verify my
birth certificate manually which contains all necessary details.

Thanks

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Hi, I can’t access the verification page, what could be the problem because Everytime I try to access authentication, it denies.