# Acount desabled

**URL:** <https://community.deriv.com/t/acount-desabled/87562>\
**Category:** General Discussion\
**Created:** [November 7, 2024, 12:43pm UTC](https://community.deriv.com/t/acount-desabled/87562 "2024-11-07T12:43:03Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![buddled-alegars-2](https://avatars.discourse-cdn.com/v4/letter/b/3d9bf3/32.png) [@buddled-alegars-2](https://community.deriv.com/u/buddled-alegars-2)\
**Post date:** [November 7, 2024, 12:43pm UTC](https://community.deriv.com/t/acount-desabled/87562/1 "2024-11-07T12:43:03Z")

</div>

My account is desbled how to retrieve it

---

<div class="post-metadata">

**Author:** ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)\
**Post date:** [November 7, 2024, 2:21pm UTC](https://community.deriv.com/t/acount-desabled/87562/2 "2024-11-07T14:21:54Z")

</div>

Hello @buddled-alegars-2, we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case.

If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!

> **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)**
>
> Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.