# Activate my account of cashier it's blocked thank you **URL:** \ **Category:** General Discussion\ **Created:** [October 5, 2021, 3:33pm UTC](https://community.deriv.com/t/activate-my-account-of-cashier-its-blocked-thank-you/19362 "2021-10-05T15:33:50Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![acylate-abought-2](https://avatars.discourse-cdn.com/v4/letter/a/e36b37/32.png) [@acylate-abought-2](https://community.deriv.com/u/acylate-abought-2)\ **Post date:** [October 5, 2021, 3:33pm UTC](https://community.deriv.com/t/activate-my-account-of-cashier-its-blocked-thank-you/19362/1 "2021-10-05T15:33:50Z")
Please unblock my account for me to withdraw through payment agent… ---
**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\ **Post date:** [October 5, 2021, 7:24pm UTC](https://community.deriv.com/t/activate-my-account-of-cashier-its-blocked-thank-you/19362/2 "2021-10-05T19:24:30Z")
@acylate-abought-2 ,. What method did you use to make your first deposit on deriv? ---
**Author:** ![acylate-abought-2](https://avatars.discourse-cdn.com/v4/letter/a/e36b37/32.png) [@acylate-abought-2](https://community.deriv.com/u/acylate-abought-2)\ **Post date:** [October 5, 2021, 7:57pm UTC](https://community.deriv.com/t/activate-my-account-of-cashier-its-blocked-thank-you/19362/3 "2021-10-05T19:57:38Z")
I think I used skrill at first, but I have been using a payment agent… ---
**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\ **Post date:** [October 5, 2021, 8:49pm UTC](https://community.deriv.com/t/activate-my-account-of-cashier-its-blocked-thank-you/19362/4 "2021-10-05T20:49:28Z")
@acylate-abought-2 , Usually, once anyone deposit via ewallet then he is not allowed to withdraw via payment agent but only via ewallet. But since you said that you have also withdrawn via payment agents, then I will advise you contact deriv via live chat for more direction. ---
**Author:** ![acylate-abought-2](https://avatars.discourse-cdn.com/v4/letter/a/e36b37/32.png) [@acylate-abought-2](https://community.deriv.com/u/acylate-abought-2)\ **Post date:** [October 5, 2021, 9:09pm UTC](https://community.deriv.com/t/activate-my-account-of-cashier-its-blocked-thank-you/19362/5 "2021-10-05T21:09:39Z")
I was depositing through payment agents, then I used to withdraw with skrill. Can you atleast unfreeze my account. ---
**Author:** ![acylate-abought-2](https://avatars.discourse-cdn.com/v4/letter/a/e36b37/32.png) [@acylate-abought-2](https://community.deriv.com/u/acylate-abought-2)\ **Post date:** [October 6, 2021, 11:10am UTC](https://community.deriv.com/t/activate-my-account-of-cashier-its-blocked-thank-you/19362/6 "2021-10-06T11:10:36Z")
How can I unblock my account? ---
**Author:** ![changer-acronic-2](https://avatars.discourse-cdn.com/v4/letter/c/90ced4/32.png) [@changer-acronic-2](https://community.deriv.com/u/changer-acronic-2)\ **Post date:** [November 4, 2021, 10:00am UTC](https://community.deriv.com/t/activate-my-account-of-cashier-its-blocked-thank-you/19362/7 "2021-11-04T10:00:48Z")
Hello my deposit is locked Anyona can help me for unlocke this ---
**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\ **Post date:** [November 4, 2021, 8:52pm UTC](https://community.deriv.com/t/activate-my-account-of-cashier-its-blocked-thank-you/19362/8 "2021-11-04T20:52:39Z")
@changer-acronic-2 ,. Hello, instructions have been given to you to follow and have it unlocked. Check your notification icon for it. ---
**Author:** ![ailurus-acronic-2](https://avatars.discourse-cdn.com/v4/letter/a/f6c823/32.png) [@ailurus-acronic-2](https://community.deriv.com/u/ailurus-acronic-2)\ **Post date:** [November 13, 2021, 12:14pm UTC](https://community.deriv.com/t/activate-my-account-of-cashier-its-blocked-thank-you/19362/9 "2021-11-13T12:14:08Z")
Pleases unlock my cashier account ---
**Author:** ![ailurus-acronic-2](https://avatars.discourse-cdn.com/v4/letter/a/f6c823/32.png) [@ailurus-acronic-2](https://community.deriv.com/u/ailurus-acronic-2)\ **Post date:** [November 13, 2021, 12:16pm UTC](https://community.deriv.com/t/activate-my-account-of-cashier-its-blocked-thank-you/19362/10 "2021-11-13T12:16:00Z")
Please unlock my cashier account ---
**Author:** ![ailurus-acronic-2](https://avatars.discourse-cdn.com/v4/letter/a/f6c823/32.png) [@ailurus-acronic-2](https://community.deriv.com/u/ailurus-acronic-2)\ **Post date:** [November 13, 2021, 12:19pm UTC](https://community.deriv.com/t/activate-my-account-of-cashier-its-blocked-thank-you/19362/11 "2021-11-13T12:19:56Z")
Please unblock my cashier account ---
**Author:** ![calvers-acratic-2](https://avatars.discourse-cdn.com/v4/letter/c/a183cd/32.png) [@calvers-acratic-2](https://community.deriv.com/u/calvers-acratic-2)\ **Post date:** [November 13, 2021, 6:03pm UTC](https://community.deriv.com/t/activate-my-account-of-cashier-its-blocked-thank-you/19362/12 "2021-11-13T18:03:31Z")
Por favor mi cajero está bloqueado y me pide mandar mis documentos de Dni y recibo para verificar la cuenta pero ya estan cargados y verificados por favor ayuda. ---
**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\ **Post date:** [November 14, 2021, 12:19pm UTC](https://community.deriv.com/t/activate-my-account-of-cashier-its-blocked-thank-you/19362/13 "2021-11-14T12:19:44Z")
@ailurus-acronic-2 ,. Kindly follow the instructions given to you and unlock it. Check your notification icon for the instructions. I cannot unlock for you. You are the one that will do that by following the instructions sent to you. Do it now. ---
**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\ **Post date:** [November 14, 2021, 12:21pm UTC](https://community.deriv.com/t/activate-my-account-of-cashier-its-blocked-thank-you/19362/14 "2021-11-14T12:21:18Z")
@calvers-acratic-2 ,. Como ya ha enviado los recibos, espere a que se verifiquen. ---
**Author:** ![calvers-acratic-2](https://avatars.discourse-cdn.com/v4/letter/c/a183cd/32.png) [@calvers-acratic-2](https://community.deriv.com/u/calvers-acratic-2)\ **Post date:** [November 14, 2021, 12:34pm UTC](https://community.deriv.com/t/activate-my-account-of-cashier-its-blocked-thank-you/19362/15 "2021-11-14T12:34:33Z")
Buen día gracias por su atención pero los documentos ya los tengo subidos cargados y verificados hace más de 3 semanas y he estado operando con normalidad hize un depósito por medio de skrill a deriv y me llegó esa notificación que no cajero está bloqueado y no puedo no retirar ni mandar dinero a mt5 para poder operar. ---
**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\ **Post date:** [November 14, 2021, 1:12pm UTC](https://community.deriv.com/t/activate-my-account-of-cashier-its-blocked-thank-you/19362/16 "2021-11-14T13:12:56Z")
@calvers-acratic-2 . Está bien. Siempre que se bloquea un cajero, se envían instrucciones en otro para desbloquearlo. compruebe su icono de notificación y encontrará las instrucciones. ---
**Author:** ![calvers-acratic-2](https://avatars.discourse-cdn.com/v4/letter/c/a183cd/32.png) [@calvers-acratic-2](https://community.deriv.com/u/calvers-acratic-2)\ **Post date:** [November 14, 2021, 1:40pm UTC](https://community.deriv.com/t/activate-my-account-of-cashier-its-blocked-thank-you/19362/17 "2021-11-14T13:40:00Z")
Me indica que envíe mis documentos como Dni y dirección pero esos ya están enviados y verificados como 3 semanas es lo que me resulta extraño si ya están verificados por que me los pide nuevamente voy donde mi dirige y sale mi Dni cargado verificado así como el recibo de mi casa. Ayuda por favor he depositado 1000 dólares y no puedo operar ni regirar ---
**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\ **Post date:** [November 14, 2021, 2:30pm UTC](https://community.deriv.com/t/activate-my-account-of-cashier-its-blocked-thank-you/19362/18 "2021-11-14T14:30:11Z")
@calvers-acratic-2 ,. Vaya a la página de verificación de su identificación y dirección. Tome una captura de pantalla y suéltela aquí, déjeme ver. ---
**Author:** ![adience-acronal-2](https://avatars.discourse-cdn.com/v4/letter/a/7cd45c/32.png) [@adience-acronal-2](https://community.deriv.com/u/adience-acronal-2)\ **Post date:** [November 14, 2021, 2:37pm UTC](https://community.deriv.com/t/activate-my-account-of-cashier-its-blocked-thank-you/19362/19 "2021-11-14T14:37:35Z")
Please may you unlock my withdrawal ---
**Author:** ![calvers-acratic-2](https://avatars.discourse-cdn.com/v4/letter/c/a183cd/32.png) [@calvers-acratic-2](https://community.deriv.com/u/calvers-acratic-2)\ **Post date:** [November 14, 2021, 2:49pm UTC](https://community.deriv.com/t/activate-my-account-of-cashier-its-blocked-thank-you/19362/20 "2021-11-14T14:49:22Z")
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