# Activation perfile

**URL:** <https://community.deriv.com/t/activation-perfile/37869>\
**Category:** General Discussion\
**Created:** [October 14, 2022, 12:41pm UTC](https://community.deriv.com/t/activation-perfile/37869 "2022-10-14T12:41:08Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![brooked-abactor-4](https://avatars.discourse-cdn.com/v4/letter/b/c67d28/32.png) [@brooked-abactor-4](https://community.deriv.com/u/brooked-abactor-4)\
**Post date:** [October 14, 2022, 12:41pm UTC](https://community.deriv.com/t/activation-perfile/37869/1 "2022-10-14T12:41:08Z")

</div>

Good afternoon. how are you?. I am currently having an issue with my account activation due to the proof of address utility document not being authenticated. Right now I’m in Lorca, Spain, but I’m from Colombia.