# Address readjustment **URL:** \ **Category:** FAQ\ **Created:** [January 23, 2023, 10:02pm UTC](https://community.deriv.com/t/address-readjustment/44620 "2023-01-23T22:02:05Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![angevin-adrenal-2](https://avatars.discourse-cdn.com/v4/letter/a/ee7513/32.png) [@angevin-adrenal-2](https://community.deriv.com/u/angevin-adrenal-2)\ **Post date:** [January 23, 2023, 10:02pm UTC](https://community.deriv.com/t/address-readjustment/44620/1 "2023-01-23T22:02:05Z")
I wish to readjust my address details, how can I do that. ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [January 24, 2023, 6:04am UTC](https://community.deriv.com/t/address-readjustment/44620/2 "2023-01-24T06:04:29Z")
Hello, @angevin-adrenal-2. Thank you for joining the community! You may refer to the below link: [https://community.deriv.com/t/change-home-address/38351](https://community.deriv.com/t/change-home-address/38351) For better assistance and protection of your account’s data, kindly contact us via LiveChat. We’ll work with you to resolve any issues as quickly as possible. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)** > > Trading platforms designed with you in mind. ---
**Author:** ![abelias-acumens-2](https://avatars.discourse-cdn.com/v4/letter/a/fbc32d/32.png) [@abelias-acumens-2](https://community.deriv.com/u/abelias-acumens-2)\ **Post date:** [February 2, 2023, 1:08am UTC](https://community.deriv.com/t/address-readjustment/44620/3 "2023-02-02T01:08:14Z")
Hi, good afternoon There’s No available option for my issue in chat nor Whatsapp I’m in the process of verifying my address and upload document but there is an accent in “México” in my address I’m getting a message advising address cannot be modified and system does not allow me to submit proof of address file May you help me remove accent in letter e please? ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [February 2, 2023, 4:43am UTC](https://community.deriv.com/t/address-readjustment/44620/4 "2023-02-02T04:43:50Z")
Hello, @abelias-acumens-2. Thank you for joining the community! We regret to note that. Kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. Thank you. ---
**Author:** ![abelias-acumens-2](https://avatars.discourse-cdn.com/v4/letter/a/fbc32d/32.png) [@abelias-acumens-2](https://community.deriv.com/u/abelias-acumens-2)\ **Post date:** [February 2, 2023, 5:02am UTC](https://community.deriv.com/t/address-readjustment/44620/5 "2023-02-02T05:02:49Z")
Live chat does not have an answer nor solution for this, please assist me! ---
**Author:** ![abelias-acumens-2](https://avatars.discourse-cdn.com/v4/letter/a/fbc32d/32.png) [@abelias-acumens-2](https://community.deriv.com/u/abelias-acumens-2)\ **Post date:** [February 3, 2023, 7:27pm UTC](https://community.deriv.com/t/address-readjustment/44620/6 "2023-02-03T19:27:51Z")
I was unable to get assistance in chat, bot does not have option for this problem An accent in one word I closed account and try to open a new one to fix address, it’s just an accent When I reactivate account I finally got a live person I was told by Bob that I could fix my address once account was reactivated, but he transferred me to Catherine She was assisting me, told me the same I knew, could not change address Told me that’s the way the system spells it, and the worst thing is their own system itself does not allow that spelling Send me a link to upload my proof of address, and immediately close the chat Link was same as in main page, but I got same errors, cannot modify address, and unable to send upload document because of that accent The only thing I was asking to change was an “é” for an “e” Looks like Catherine just did know how to assist and just cut me off, it was very rude of her And back where I started So, I cannot use Deriv, I really loved it, they lost a customer Just because limited bot and lack of knowledge or willingness to assist with a simple request