# Address verification from Russia

**URL:** <https://community.deriv.com/t/address-verification-from-russia/79358>\
**Category:** FAQ\
**Created:** [February 16, 2024, 5:07pm UTC](https://community.deriv.com/t/address-verification-from-russia/79358 "2024-02-16T17:07:27Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![boobery-aircrew-2](https://avatars.discourse-cdn.com/v4/letter/b/9dc877/32.png) [@boobery-aircrew-2](https://community.deriv.com/u/boobery-aircrew-2)\
**Post date:** [February 16, 2024, 5:07pm UTC](https://community.deriv.com/t/address-verification-from-russia/79358/1 "2024-02-16T17:07:28Z")

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Please take note that if you have submitted your documents we will take up to 3 working days to verify them.

Is there anything else I can help you with?

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**Author:** ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)\
**Post date:** [February 16, 2024, 5:21pm UTC](https://community.deriv.com/t/address-verification-from-russia/79358/2 "2024-02-16T17:21:44Z")

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Hello @boobery-aircrew-2,

Thank you for joining our community and for leaving us a comment.

Please let us know if you need assistance with an issue that you are facing. You may also reach out to us via Live Chat, for further assistance.

We’ll work with you to resolve any issues as quickly as possible.

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)**
>
> Trading platforms designed with you in mind.

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**Author:** ![boobery-aircrew-2](https://avatars.discourse-cdn.com/v4/letter/b/9dc877/32.png) [@boobery-aircrew-2](https://community.deriv.com/u/boobery-aircrew-2)\
**Post date:** [February 16, 2024, 5:43pm UTC](https://community.deriv.com/t/address-verification-from-russia/79358/3 "2024-02-16T17:43:46Z")

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a solution is needed, as the chat does not give this answer

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**Author:** ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)\
**Post date:** [February 19, 2024, 4:00pm UTC](https://community.deriv.com/t/address-verification-from-russia/79358/4 "2024-02-19T16:00:52Z")

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Hi @boobery-aircrew-2, we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!