# Address verification is taking too long.

**URL:** <https://community.deriv.com/t/address-verification-is-taking-too-long/87294>\
**Category:** General Discussion\
**Created:** [August 13, 2024, 1:29pm UTC](https://community.deriv.com/t/address-verification-is-taking-too-long/87294 "2024-08-13T13:29:25Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![carcels-alantic-2](https://avatars.discourse-cdn.com/v4/letter/c/ecd19e/32.png) [@carcels-alantic-2](https://community.deriv.com/u/carcels-alantic-2)\
**Post date:** [August 13, 2024, 1:29pm UTC](https://community.deriv.com/t/address-verification-is-taking-too-long/87294/1 "2024-08-13T13:29:25Z")

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I have uploaded my documents and still showing that they are been reviewed I can’t deposit funds into my account, due to pending verification, please look into it and speed the process

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**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\
**Post date:** [August 14, 2024, 10:59am UTC](https://community.deriv.com/t/address-verification-is-taking-too-long/87294/2 "2024-08-14T10:59:22Z")

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Hi, @carcels-alantic-2 Thank you for reaching out to us. We’re sorry for the inconvenience you experienced. Please be advised that the relevant team will take approximately 1 to 3 working days to check on the document submitted.

We appreciate your kind understanding on this matter. Thank you.

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**Author:** ![chyazic-alarmed-2](https://avatars.discourse-cdn.com/v4/letter/c/3d9bf3/32.png) [@chyazic-alarmed-2](https://community.deriv.com/u/chyazic-alarmed-2)\
**Post date:** [August 15, 2024, 8:57pm UTC](https://community.deriv.com/t/address-verification-is-taking-too-long/87294/3 "2024-08-15T20:57:38Z")

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Buen dia, la verificacion de domicilio aun no se ha realizado y ya llevo 1 mas de 15 dias en esto, adicional pude consignar dinero pero ahora no me permite ni transferirlo ni retirarlo y adicional me dicen que me van a cerrar la cuenta y no podre recuperar la inversión.  
Como me pueden ayudar, que dedo hacer?

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**Author:** ![Ridzuan\_deriv](https://avatars.discourse-cdn.com/v4/letter/r/ee59a6/32.png) [@Ridzuan\_deriv](https://community.deriv.com/u/Ridzuan_deriv)\
**Post date:** [August 19, 2024, 9:32am UTC](https://community.deriv.com/t/address-verification-is-taking-too-long/87294/4 "2024-08-19T09:32:34Z")

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Hola @chyazic-alarmed-2, gracias por unirte a nuestra comunidad. Lamentamos los inconvenientes que estás enfrentando. Lamentablemente, el comprobante de domicilio que enviaste no cumple con nuestros estándares de verificación, ya que no contiene tu dirección. Vuelve a enviar un documento como un extracto bancario, una factura de servicios públicos (gas, agua, electricidad, teléfono fijo) o una carta de confirmación de registro de votante. El documento debe incluir tu nombre completo, la misma dirección registrada en tu cuenta y una fecha de emisión dentro de los últimos seis meses. Una vez verificado, podrás reanudar tus actividades comerciales.