# address verification
**URL:** https://community.deriv.com/t/address-verification/38676
**Category:** General Discussion
**Created:** [October 31, 2022, 2:59pm UTC](https://community.deriv.com/t/address-verification/38676 "2022-10-31T14:59:32Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@badgers-admetus-2](https://community.deriv.com/u/badgers-admetus-2)
#### Post date: [October 31, 2022, 2:59pm UTC](https://community.deriv.com/t/address-verification/38676/1 "2022-10-31T14:59:32Z")
hi, i can’t find a customer care email so i’ll say this here. I’ve uploaded several documents for proof of address but i’m still not verified. My funds on mt5 are frozen, I can’t trade nor withdraw, someone from deriv support please fix this.
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### Author:  [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)
#### Post date: [November 1, 2022, 6:54am UTC](https://community.deriv.com/t/address-verification/38676/2 "2022-11-01T06:54:47Z")
Dear Badgers,we regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.
[Contact Us | Online Trading |](https://deriv.com/contact_us/)[Deriv.com](http://deriv.com/)[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)
Regards,
[Deriv.com](http://deriv.com/)
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### Author:  [@badgers-admetus-2](https://community.deriv.com/u/badgers-admetus-2)
#### Post date: [November 1, 2022, 9:44am UTC](https://community.deriv.com/t/address-verification/38676/3 "2022-11-01T09:44:51Z")
no, I need customer service email. live chat is just a bot that won’t help me.
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### Author:  [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)
#### Post date: [November 1, 2022, 10:37am UTC](https://community.deriv.com/t/address-verification/38676/4 "2022-11-01T10:37:22Z")
Dear Badgers, We are operating via live chat, r better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.
[Contact Us | Online Trading |](https://deriv.com/contact_us/)[Deriv.com](http://deriv.com/)[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)
Regards,
[Deriv.com](http://deriv.com/)
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### Author:  [@burners-agented-2](https://community.deriv.com/u/burners-agented-2)
#### Post date: [July 30, 2023, 8:11pm UTC](https://community.deriv.com/t/address-verification/38676/5 "2023-07-30T20:11:31Z")
i just iploaded all my documents and still not verified im new please help
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### Author:  [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)
#### Post date: [July 31, 2023, 4:50am UTC](https://community.deriv.com/t/address-verification/38676/6 "2023-07-31T04:50:57Z")
Dear @burners-agented-2 , thank you for joining our community! We are sorry to hear this. To assist you further in regards to your case, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. Thank you.
> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)**
>
> Trading platforms designed with you in mind.