# Address verify **URL:** \ **Category:** FAQ\ **Created:** [February 13, 2023, 12:59am UTC](https://community.deriv.com/t/address-verify/46708 "2023-02-13T00:59:24Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![argalis-affable-2](https://avatars.discourse-cdn.com/v4/letter/a/bcef8e/32.png) [@argalis-affable-2](https://community.deriv.com/u/argalis-affable-2)\ **Post date:** [February 13, 2023, 12:59am UTC](https://community.deriv.com/t/address-verify/46708/1 "2023-02-13T00:59:24Z")
1. Driver silence photo 2. Identity card photo 3. Pdf file (Government letter with address). I send 3 time. But why it not confirmed? ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [February 13, 2023, 10:20am UTC](https://community.deriv.com/t/address-verify/46708/2 "2023-02-13T10:20:34Z")
Hello, @argalis-affable-2. Thank you for joining the community! You may refer to the below link: > [@Account Verification Process Timeframe](https://community.deriv.com/t/account-verification-process-timeframe/30579): > > Greetings Deriv Community slight_smile Are you waiting too long for your account to be verified after submitting the required documents? Kindly be informed that the timeframe process for your account to be verified is within 1 to 3 working days provided that all documents submitted follow the requirements. You may check on the documents required here in this article: [Documents required to fully authenticate your account](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411) However, for instant verification, we recommend that you contact our L… For better assistance and protection of your account’s data, kindly contact us via LiveChat. We’ll work with you to resolve any issues as quickly as possible. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)** > > Trading platforms designed with you in mind. ---
**Author:** ![bunters-agnized-2](https://avatars.discourse-cdn.com/v4/letter/b/f05b48/32.png) [@bunters-agnized-2](https://community.deriv.com/u/bunters-agnized-2)\ **Post date:** [October 20, 2023, 9:46pm UTC](https://community.deriv.com/t/address-verify/46708/3 "2023-10-20T21:46:29Z")
I received the following notification almost 2 days ago ago : “Your address and identity are pending wait for 1-3 days I am still waiting without any feedback. The processing time for this verification is very long. When I try to resubmit the proof of my address verification, I receive the message that my account does not require address verification at this time. That I will be informed if address verification is required in the future. In the meantime, my account has been restricted and I can’t transfer funds between my accounts and place buy/sell orders on my VBI account. My deriv account is [ajibulamamuhammad100@gmail.com](mailto:ajibulamamuhammad100@gmail.com) Please I need to help me ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [October 31, 2023, 1:08am UTC](https://community.deriv.com/t/address-verify/46708/4 "2023-10-31T01:08:58Z")
Hi @bunters-agnized-2, we apologize for any inconvenience caused. Thank you for allowing us to investigate your feedback further. We’re pleased to inform you that the issue has been resolved in your favor. If you encounter any further problems, please don’t hesitate to contact us via Live Chat or WhatsApp. Thank you for your understanding! > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind.