# Addresss verification account blocked

**URL:** <https://community.deriv.com/t/addresss-verification-account-blocked/83746>\
**Category:** General Discussion\
**Created:** [March 23, 2024, 7:27am UTC](https://community.deriv.com/t/addresss-verification-account-blocked/83746 "2024-03-23T07:27:12Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![bryozoa-adeemed-2](https://avatars.discourse-cdn.com/v4/letter/b/3e96dc/32.png) [@bryozoa-adeemed-2](https://community.deriv.com/u/bryozoa-adeemed-2)\
**Post date:** [March 23, 2024, 7:27am UTC](https://community.deriv.com/t/addresss-verification-account-blocked/83746/1 "2024-03-23T07:27:12Z")

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I send my proofe of address but i don,t know why deriv blocked my account

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**Author:** ![Syafiza](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/syafiza/32/5512_2.png) [@Syafiza](https://community.deriv.com/u/Syafiza)\
**Post date:** [March 25, 2024, 2:18am UTC](https://community.deriv.com/t/addresss-verification-account-blocked/83746/2 "2024-03-25T02:18:38Z")

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Hello @bryozoa-adeemed-2, we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)**
>
> Trading platforms designed with you in mind.

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**Author:** ![alfione-agilest-2](https://avatars.discourse-cdn.com/v4/letter/a/3e96dc/32.png) [@alfione-agilest-2](https://community.deriv.com/u/alfione-agilest-2)\
**Post date:** [March 31, 2024, 1:21am UTC](https://community.deriv.com/t/addresss-verification-account-blocked/83746/3 "2024-03-31T01:21:17Z")

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Plz not blocked my account

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**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\
**Post date:** [March 31, 2024, 8:45am UTC](https://community.deriv.com/t/addresss-verification-account-blocked/83746/4 "2024-03-31T08:45:15Z")

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Dear @alfione-agilest-2 , thank you for joining the community! We regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)**
>
> Trading platforms designed with you in mind.

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**Author:** ![anaemia-airiest-2](https://avatars.discourse-cdn.com/v4/letter/a/ebca7d/32.png) [@anaemia-airiest-2](https://community.deriv.com/u/anaemia-airiest-2)\
**Post date:** [April 9, 2024, 12:56am UTC](https://community.deriv.com/t/addresss-verification-account-blocked/83746/6 "2024-04-09T00:56:03Z")

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Hi…  
sir/ mam I see blocked my deposit account why??  
help please

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**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\
**Post date:** [April 9, 2024, 3:57am UTC](https://community.deriv.com/t/addresss-verification-account-blocked/83746/7 "2024-04-09T03:57:08Z")

</div>

Hello @anaemia-airiest-2 , we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)**
>
> Trading platforms designed with you in mind.