# ADRESS NOT VERIFIED, ACCOUNT BANNED FROM TRADING DUE TO THAT **URL:** \ **Category:** General Discussion\ **Created:** [December 27, 2024, 10:35pm UTC](https://community.deriv.com/t/adress-not-verified-account-banned-from-trading-due-to-that/87731 "2024-12-27T22:35:51Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![anadems-adjunct-2](https://avatars.discourse-cdn.com/v4/letter/a/e36b37/32.png) [@anadems-adjunct-2](https://community.deriv.com/u/anadems-adjunct-2)\ **Post date:** [December 27, 2024, 10:35pm UTC](https://community.deriv.com/t/adress-not-verified-account-banned-from-trading-due-to-that/87731/1 "2024-12-27T22:35:51Z")
My account’s adressed was verified until deriv updated my svg account and after that my address was suddenly under review which was said to be 1 to 3 working days Lol its been 3months now I cant trade due to that Cant withdrawn my funds…i cant do anything Live chat didnt assist…they keep on “seen” my texts They don’t reply to my emails also This is my last stop Its either deriv verify my address or allow me to withdraw my funds so i can cut ties wity them for good… ---
**Author:** ![Ridzuan\_deriv](https://avatars.discourse-cdn.com/v4/letter/r/ee59a6/32.png) [@Ridzuan\_deriv](https://community.deriv.com/u/Ridzuan_deriv)\ **Post date:** [January 6, 2025, 3:04am UTC](https://community.deriv.com/t/adress-not-verified-account-banned-from-trading-due-to-that/87731/2 "2025-01-06T03:04:58Z")
Hi @anadems-adjunct-2, we apologize for the inconvenience caused. Thank you for allowing us to investigate your feedback further. We’re pleased to inform you that the issue has been resolved in your favor. If you encounter any further problems, please don’t hesitate to contact us via LiveChat or WhatsApp. Thank you for your understanding! > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat. ---
**Author:** ![bonkers-akmudar-2](https://avatars.discourse-cdn.com/v4/letter/b/a9a28c/32.png) [@bonkers-akmudar-2](https://community.deriv.com/u/bonkers-akmudar-2)\ **Post date:** [August 17, 2025, 10:10am UTC](https://community.deriv.com/t/adress-not-verified-account-banned-from-trading-due-to-that/87731/3 "2025-08-17T10:10:14Z")
Hi, I opened an SVG account and went through the same, I uploaded my TAX receipt, which was rejected, they asked for my bank Statement or other documentation.I shared. At 12:00 pm East African time, my account was verified. In the evening, at around 8 pm,I got an email from IDA-one of their agents, that the document was rejected!?. My verified account was unverified. I trade on eXness,XFM, and have never had a verified account unverified. It’s draining that you submit document after document with your legit proof of address only for them to reject. Is it a way to stop a lot of people from coming aboard? ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [August 20, 2025, 1:41am UTC](https://community.deriv.com/t/adress-not-verified-account-banned-from-trading-due-to-that/87731/4 "2025-08-20T01:41:33Z")
Hi @bonkers-akmudar-2, we’re sorry to hear about your experience with your account. Upon checking, our team has already contacted you via email and provided further information regarding your case. For additional details, please refer to ticket 27945396. If you have any further questions, feel free to reply directly to that email. Thank you for your understanding. If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp. > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.