# Affiliate partner problem

**URL:** <https://community.deriv.com/t/affiliate-partner-problem/88911>\
**Category:** General Discussion\
**Created:** [December 29, 2025, 10:37am UTC](https://community.deriv.com/t/affiliate-partner-problem/88911 "2025-12-29T10:37:51Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![chirper-accrete-2](https://avatars.discourse-cdn.com/v4/letter/c/4da419/32.png) [@chirper-accrete-2](https://community.deriv.com/u/chirper-accrete-2)\
**Post date:** [December 29, 2025, 10:37am UTC](https://community.deriv.com/t/affiliate-partner-problem/88911/1 "2025-12-29T10:37:51Z")

</div>

What is happening with Deriv…???  
No customer support for Nigerians; They put a horrible person as a customer support agent for Nigerians(Amy but name) and she don’t even know anything about Deriv 😢  
When you ask her question, she’ll go and copy something not related to the question a paste, she don’t answer questions, neither she helps😢

I’ve been trading Deriv for over 9yrs now and I am a Master partner in Deriv; I have over 50 person that register as a sub-partners and these people are from different countries but none of them can see their referral links when they click on “My Referral Links”

This is a very big problem and I’ve been trying to reach customer support on both WhatsApp and Live chat but Amy is the only customer support and she don’t even know anything.

I told her to connect me to the specialist for that issue but she refused and she cannot help 😢