# AI LIMITATIONS

**URL:** <https://community.deriv.com/t/ai-limitations/89342>\
**Category:** General Discussion\
**Created:** [April 8, 2026, 7:22am UTC](https://community.deriv.com/t/ai-limitations/89342 "2026-04-08T07:22:24Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![chouser-aphthic-1](https://avatars.discourse-cdn.com/v4/letter/c/41988e/32.png) [@chouser-aphthic-1](https://community.deriv.com/u/chouser-aphthic-1)\
**Post date:** [April 8, 2026, 7:22am UTC](https://community.deriv.com/t/ai-limitations/89342/1 "2026-04-08T07:22:24Z")

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Guys I see Deriv has completely removed human agents on Support platform either on Live chat or Whatsapp.I don’t have an email for Deriv where I can send my query.

AI bot Amy has frustrated me since 30 March 2026 up to 8 April 2026.I believe I have by now lost funds to a hacker because it has taken so long to resolve this issue.Please someone tell Deriv to go back to the days we used to have human agent when AI assistant could not satisfy clients

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**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/3/3f75af40fda524d88f80027b2f3678de5a8992f5.png) [@system](https://community.deriv.com/u/system)\
**Post date:** [April 8, 2026, 7:22am UTC](https://community.deriv.com/t/ai-limitations/89342/2 "2026-04-08T07:22:24Z")

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Thank you for joining the community! We regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via live chat or WhatsApp, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

> **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)**
>
> Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.

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**Author:** ![ambling-amazing-2](https://avatars.discourse-cdn.com/v4/letter/a/edb3f5/32.png) [@ambling-amazing-2](https://community.deriv.com/u/ambling-amazing-2)\
**Post date:** [April 19, 2026, 8:00pm UTC](https://community.deriv.com/t/ai-limitations/89342/3 "2026-04-19T20:00:11Z")

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broo you are not the only one deriv has beeen a problem i joined recenlty and now they telling me my acc is disabled after i verified my email this guys are becoming scammers