# Airtm Withdrawal not received

**URL:** <https://community.deriv.com/t/airtm-withdrawal-not-received/36325>\
**Category:** Payments & Transactions\
**Created:** [September 12, 2022, 5:44pm UTC](https://community.deriv.com/t/airtm-withdrawal-not-received/36325 "2022-09-12T17:44:28Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![boombox-abrooke-2](https://avatars.discourse-cdn.com/v4/letter/b/9dc877/32.png) [@boombox-abrooke-2](https://community.deriv.com/u/boombox-abrooke-2)\
**Post date:** [September 12, 2022, 5:44pm UTC](https://community.deriv.com/t/airtm-withdrawal-not-received/36325/1 "2022-09-12T17:44:28Z")

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Withdrawal. I made a withdrawal through Airtm,Deriv sent an email that it has processed and paid out my withdrawal however i have not received any payout in my airtm account, I contacted airtm and they have not received anything payment. I have been trying to use the live chat to get help from Deriv but it’s not working

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**Author:** ![Sakina\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sakina_derivadmin/32/5512_2.png) [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)\
**Post date:** [September 13, 2022, 6:18am UTC](https://community.deriv.com/t/airtm-withdrawal-not-received/36325/2 "2022-09-13T06:18:10Z")

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Dear Boombox, we regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.  
[Contact Us | Online Trading |](https://deriv.com/contact_us/)[Deriv.com](http://deriv.com/)[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)  
Regards,  
[Deriv.com](http://deriv.com/)