# Akkaunt block

**URL:** https://community.deriv.com/t/akkaunt-block/84368
**Category:** General Discussion
**Created:** [March 28, 2024, 3:02pm UTC](https://community.deriv.com/t/akkaunt-block/84368 "2024-03-28T15:02:00Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![caronic-airmass-2](https://avatars.discourse-cdn.com/v4/letter/c/3bc359/32.png) [@caronic-airmass-2](https://community.deriv.com/u/caronic-airmass-2)
#### Post date: [March 28, 2024, 3:02pm UTC](https://community.deriv.com/t/akkaunt-block/84368/1 "2024-03-28T15:02:00Z")

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Why is my profile locked? Who will explain why I just registered?

 ![Screenshot_2024-03-28-19-47-35-865_com.android.chrome](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/b/b3748356c6857f3d4c17496a70139a39fa1db968.jpeg)

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### Author: ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)
#### Post date: [March 28, 2024, 4:05pm UTC](https://community.deriv.com/t/akkaunt-block/84368/2 "2024-03-28T16:05:48Z")

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Dear @caronic-airmass-2,

Thank you for joining the community!

We regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data.

We’ll work with you to resolve any issues as quickly as possible.

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact-us/)**
>
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