# An update on our live chat support

**URL:** <https://community.deriv.com/t/an-update-on-our-live-chat-support/89504>\
**Category:** Announcements\
**Created:** [May 20, 2026, 4:50am UTC](https://community.deriv.com/t/an-update-on-our-live-chat-support/89504 "2026-05-20T04:50:55Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![deriv-desk](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv-desk/32/8714_2.png) [@deriv-desk](https://community.deriv.com/u/deriv-desk)\
**Post date:** [May 20, 2026, 4:50am UTC](https://community.deriv.com/t/an-update-on-our-live-chat-support/89504/1 "2026-05-20T04:50:55Z")

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We’re currently seeing higher-than-usual volume on live chat, which is affecting support response times. The team is working through the queue as quickly as possible and will get to every chat as soon as they can. Thanks for continuing to hold on while this is being managed.

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**Author:** ![deriv-desk](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv-desk/32/8714_2.png) [@deriv-desk](https://community.deriv.com/u/deriv-desk)\
**Post date:** [May 20, 2026, 4:51am UTC](https://community.deriv.com/t/an-update-on-our-live-chat-support/89504/2 "2026-05-20T04:51:32Z")

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