# Argent matter **URL:** https://community.deriv.com/t/argent-matter/49093 **Category:** General Discussion **Created:** [March 8, 2023, 12:11pm UTC](https://community.deriv.com/t/argent-matter/49093 "2023-03-08T12:11:18Z") **Posts on this page:** 7 **Page:** 1
### Author: ![bordels-acolyth-2](https://avatars.discourse-cdn.com/v4/letter/b/90db22/32.png) [@bordels-acolyth-2](https://community.deriv.com/u/bordels-acolyth-2) #### Post date: [March 8, 2023, 12:11pm UTC](https://community.deriv.com/t/argent-matter/49093/1 "2023-03-08T12:11:18Z")
![Screenshot_20230307-172210](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/9/9206429e0bee2299c8086f5c059dba366955826a.jpeg) Please help … I am experiencing this matter it’s been 3 days now… I can’t withdraw…Please help ---
### Author: ![bordels-acolyth-2](https://avatars.discourse-cdn.com/v4/letter/b/90db22/32.png) [@bordels-acolyth-2](https://community.deriv.com/u/bordels-acolyth-2) #### Post date: [March 8, 2023, 12:12pm UTC](https://community.deriv.com/t/argent-matter/49093/2 "2023-03-08T12:12:34Z")
It’s zingpay … Please check the screenshot provided… ---
### Author: ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola) #### Post date: [March 8, 2023, 5:29pm UTC](https://community.deriv.com/t/argent-matter/49093/3 "2023-03-08T17:29:48Z")
Hi @bordels-acolyth-2 , Thank you for joining the community and for leaving us a comment. For better protection of your account’s data, you may reach out to our Customer Support team which is available 24/7 via the Live Chat. We will work with you to resolve any issue as quickly as possible. Thank you. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)** > > Trading platforms designed with you in mind. ---
### Author: ![bordels-acolyth-2](https://avatars.discourse-cdn.com/v4/letter/b/90db22/32.png) [@bordels-acolyth-2](https://community.deriv.com/u/bordels-acolyth-2) #### Post date: [March 9, 2023, 5:21am UTC](https://community.deriv.com/t/argent-matter/49093/4 "2023-03-09T05:21:12Z")
But they are not helping… it’s been 4 days now. With same problem ---
### Author: ![clauted-alborak-1](https://avatars.discourse-cdn.com/v4/letter/c/958977/32.png) [@clauted-alborak-1](https://community.deriv.com/u/clauted-alborak-1) #### Post date: [March 9, 2023, 6:18am UTC](https://community.deriv.com/t/argent-matter/49093/5 "2023-03-09T06:18:43Z")
Try to make your withdrawals each up to 1500 dont exceed 1500 when making your withdrawals ---
### Author: ![bordels-acolyth-2](https://avatars.discourse-cdn.com/v4/letter/b/90db22/32.png) [@bordels-acolyth-2](https://community.deriv.com/u/bordels-acolyth-2) #### Post date: [March 9, 2023, 6:58am UTC](https://community.deriv.com/t/argent-matter/49093/6 "2023-03-09T06:58:24Z")
It’s not working… I can’t even 400 ---
### Author: ![Sakina\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sakina_derivadmin/32/5512_2.png) [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin) #### Post date: [March 9, 2023, 11:15am UTC](https://community.deriv.com/t/argent-matter/49093/7 "2023-03-09T11:15:31Z")
Dear Bordels, Thank you for joining our Deriv Community. We are sorry to hear about the issue you are facing. In order to provide you with the best possible assistance and ensure the protection of your account’s data, we would require additional information. We kindly request you to please contact us via LiveChat so we can investigate the matter further and resolve any issues as quickly as possible. You can reach us at [Contact Us | Online Trading | Deriv.com](https://deriv.com/contact_us). Thank you for your cooperation.