# Authentication process

**URL:** https://community.deriv.com/t/authentication-process/4784
**Category:** Accounts
**Created:** [September 9, 2020, 7:50pm UTC](https://community.deriv.com/t/authentication-process/4784 "2020-09-09T19:50:15Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![achates-abrosia-2](https://avatars.discourse-cdn.com/v4/letter/a/a9a28c/32.png) [@achates-abrosia-2](https://community.deriv.com/u/achates-abrosia-2)
#### Post date: [September 9, 2020, 7:50pm UTC](https://community.deriv.com/t/authentication-process/4784/1 "2020-09-09T19:50:15Z")

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Hi, where do i send my proof of address for my account authentication?

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### Author: ![NazeemaAli](https://avatars.discourse-cdn.com/v4/letter/n/898d66/32.png) [@NazeemaAli](https://community.deriv.com/u/NazeemaAli)
#### Post date: [December 9, 2020, 4:06am UTC](https://community.deriv.com/t/authentication-process/4784/2 "2020-12-09T04:06:47Z")

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Please contact us via [LiveChat](https://deriv.com/contact-us/?is_livechat_open=true).  
We will check and guide you accordingly. 🙏 😀

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### Author: ![cappers-absurds-2](https://avatars.discourse-cdn.com/v4/letter/c/7feea3/32.png) [@cappers-absurds-2](https://community.deriv.com/u/cappers-absurds-2)
#### Post date: [August 9, 2021, 12:15pm UTC](https://community.deriv.com/t/authentication-process/4784/3 "2021-08-09T12:15:08Z")

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My account has been disabled. What can i do?  
I can’t also create a new account. It says i must authenticate my account, and when i try to do that, i get to a page where it says, I can’t Authenticate My Account We’ll Tell You When To Do It. Please HELP!!