# Authentication via ZingPay **URL:** \ **Category:** General Discussion\ **Created:** [October 11, 2021, 5:17am UTC](https://community.deriv.com/t/authentication-via-zingpay/19898 "2021-10-11T05:17:54Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![bespray-abscess-2](https://avatars.discourse-cdn.com/v4/letter/b/838e76/32.png) [@bespray-abscess-2](https://community.deriv.com/u/bespray-abscess-2)\ **Post date:** [October 11, 2021, 5:17am UTC](https://community.deriv.com/t/authentication-via-zingpay/19898/1 "2021-10-11T05:17:54Z")
When I try to deposit via ZingPay , it says my account needs to be authenticated but I have already done the authentication process ---
**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\ **Post date:** [October 11, 2021, 8:26am UTC](https://community.deriv.com/t/authentication-via-zingpay/19898/2 "2021-10-11T08:26:25Z")
@bespray-abscess-2 ,. Is your account fully verified or it’s still in process? ---
**Author:** ![ajowans-accusor-2](https://avatars.discourse-cdn.com/v4/letter/a/90ced4/32.png) [@ajowans-accusor-2](https://community.deriv.com/u/ajowans-accusor-2)\ **Post date:** [October 11, 2021, 11:45am UTC](https://community.deriv.com/t/authentication-via-zingpay/19898/3 "2021-10-11T11:45:24Z")
How should I fully verify it? ---
**Author:** ![anatase-accends-2](https://avatars.discourse-cdn.com/v4/letter/a/a6a055/32.png) [@anatase-accends-2](https://community.deriv.com/u/anatase-accends-2)\ **Post date:** [October 11, 2021, 12:10pm UTC](https://community.deriv.com/t/authentication-via-zingpay/19898/4 "2021-10-11T12:10:26Z")
I want toe veryfide my id ---
**Author:** ![anatase-accends-2](https://avatars.discourse-cdn.com/v4/letter/a/a6a055/32.png) [@anatase-accends-2](https://community.deriv.com/u/anatase-accends-2)\ **Post date:** [October 11, 2021, 12:11pm UTC](https://community.deriv.com/t/authentication-via-zingpay/19898/5 "2021-10-11T12:11:55Z")
Help call me i want toe veryfide my acound ---
**Author:** ![basemen-absurds-2](https://avatars.discourse-cdn.com/v4/letter/b/fbc32d/32.png) [@basemen-absurds-2](https://community.deriv.com/u/basemen-absurds-2)\ **Post date:** [October 11, 2021, 1:05pm UTC](https://community.deriv.com/t/authentication-via-zingpay/19898/6 "2021-10-11T13:05:25Z")
same applies with me bro, they wont let us deposit anymore ---
**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\ **Post date:** [October 11, 2021, 2:56pm UTC](https://community.deriv.com/t/authentication-via-zingpay/19898/7 "2021-10-11T14:56:45Z")
@ajowans-accusor-2 ,. You have to go to your deriv page. Click those 3 lines at the top left and the menu column will shoot out. Then scroll down and click on “Account settings” and the column will shoot out. Then scroll down to “Verification” and you will see “proof of identity”, click it and upload your I.d. You will also see “proof of address”, click it and submit your bank statement or any other bill showing exactly the address you used while registering on deriv. See the attached pictures: ![IMG_20211005_133407](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/c/c81a004f9724876d2cb7b3ff65f3da5aaadd7a17.jpeg) ![IMG_20211005_133540](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/c/c01282504b7778d55c949ccca80855180e4e2c7a.jpeg) ---
**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\ **Post date:** [October 11, 2021, 2:58pm UTC](https://community.deriv.com/t/authentication-via-zingpay/19898/8 "2021-10-11T14:58:01Z")
@basemen-absurds-2 ,. Now you need to be fully verified in other to do that. Now follow the steps I listed above too. See the attached snapshots too and get your account verified. ---
**Author:** ![cantala-acraein-2](https://avatars.discourse-cdn.com/v4/letter/c/87869e/32.png) [@cantala-acraein-2](https://community.deriv.com/u/cantala-acraein-2)\ **Post date:** [October 11, 2021, 3:52pm UTC](https://community.deriv.com/t/authentication-via-zingpay/19898/9 "2021-10-11T15:52:55Z")
How long does it take to be verified ---
**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\ **Post date:** [October 11, 2021, 3:58pm UTC](https://community.deriv.com/t/authentication-via-zingpay/19898/10 "2021-10-11T15:58:47Z")
@cantala-acraein-2 ,. Verification takes some process. So you have to be patient and wait till you are verified. There is no specific number of days fixed for verification. Submit your documents and wait patiently. ---
**Author:** ![caracul-acetals-2](https://avatars.discourse-cdn.com/v4/letter/c/e480ec/32.png) [@caracul-acetals-2](https://community.deriv.com/u/caracul-acetals-2)\ **Post date:** [October 11, 2021, 6:09pm UTC](https://community.deriv.com/t/authentication-via-zingpay/19898/11 "2021-10-11T18:09:22Z")
Hi… I’m also facing the same problem and when i click at the proof of iD it doesnt give me an option to upload ---
**Author:** ![caracul-acetals-2](https://avatars.discourse-cdn.com/v4/letter/c/e480ec/32.png) [@caracul-acetals-2](https://community.deriv.com/u/caracul-acetals-2)\ **Post date:** [October 11, 2021, 6:10pm UTC](https://community.deriv.com/t/authentication-via-zingpay/19898/12 "2021-10-11T18:10:24Z")
![Screenshot_20211011_200200_com.huawei.browser](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/9/9cbe99e31dabcd4c096bf470d6b22fc1f10f2261.jpeg) ---
**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\ **Post date:** [October 11, 2021, 6:11pm UTC](https://community.deriv.com/t/authentication-via-zingpay/19898/13 "2021-10-11T18:11:36Z")
@caracul-acetals-2 ,. If you click on it and it’s not clickable or the part is greyed out, then keep trading. When it’s time to be verified, deriv will inform u and that part will be activated for documents to be submitted. ---
**Author:** ![ajowans-accusor-2](https://avatars.discourse-cdn.com/v4/letter/a/90ced4/32.png) [@ajowans-accusor-2](https://community.deriv.com/u/ajowans-accusor-2)\ **Post date:** [October 12, 2021, 8:44am UTC](https://community.deriv.com/t/authentication-via-zingpay/19898/14 "2021-10-12T08:44:52Z")
![Screenshot_20211012-104120_Samsung Internet](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/f/f4f823882f7926e8e2e1e0c911d9c5a1829d5673.jpeg) ---
**Author:** ![ajowans-accusor-2](https://avatars.discourse-cdn.com/v4/letter/a/90ced4/32.png) [@ajowans-accusor-2](https://community.deriv.com/u/ajowans-accusor-2)\ **Post date:** [October 12, 2021, 8:45am UTC](https://community.deriv.com/t/authentication-via-zingpay/19898/15 "2021-10-12T08:45:13Z")
I can’t even click on them ---
**Author:** ![badrans-academe-2](https://avatars.discourse-cdn.com/v4/letter/b/e480ec/32.png) [@badrans-academe-2](https://community.deriv.com/u/badrans-academe-2)\ **Post date:** [October 12, 2021, 10:13am UTC](https://community.deriv.com/t/authentication-via-zingpay/19898/16 "2021-10-12T10:13:46Z")
How can I upload proof of identity coz it don’t allow me to deposit ---
**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\ **Post date:** [October 12, 2021, 12:37pm UTC](https://community.deriv.com/t/authentication-via-zingpay/19898/17 "2021-10-12T12:37:49Z")
@badrans-academe-2 ,. Kindly read through the replies above and you will find answer to your question there. ---
**Author:** ![caracul-acetals-2](https://avatars.discourse-cdn.com/v4/letter/c/e480ec/32.png) [@caracul-acetals-2](https://community.deriv.com/u/caracul-acetals-2)\ **Post date:** [October 12, 2021, 4:37pm UTC](https://community.deriv.com/t/authentication-via-zingpay/19898/18 "2021-10-12T16:37:01Z")
But I can’t keep on trading because I can’t manage to make a deposit meaning i have wait up until they inform me to upload?? And how ar they gonna notify me via email or?? ---
**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\ **Post date:** [October 12, 2021, 4:43pm UTC](https://community.deriv.com/t/authentication-via-zingpay/19898/19 "2021-10-12T16:43:40Z")
@caracul-acetals-2 ,. Why can’t you make a deposit? If you check your deposit page, you will find different method to deposit. ---
**Author:** ![bicycle-absolve-2](https://avatars.discourse-cdn.com/v4/letter/b/49beb7/32.png) [@bicycle-absolve-2](https://community.deriv.com/u/bicycle-absolve-2)\ **Post date:** [October 16, 2021, 4:29pm UTC](https://community.deriv.com/t/authentication-via-zingpay/19898/20 "2021-10-16T16:29:23Z")
![Screenshot_20211016-182422_Chrome](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/b/b4378b5e8b90dcf7e113e6d4a9b817dd445efa9b.jpeg) It’s been saying this for 3 weeks now [Next page](https://community.deriv.com/t/authentication-via-zingpay/19898.md?page=2)