# Authentication via ZingPay

**URL:** <https://community.deriv.com/t/authentication-via-zingpay/19898>\
**Category:** General Discussion\
**Created:** [October 11, 2021, 5:17am UTC](https://community.deriv.com/t/authentication-via-zingpay/19898 "2021-10-11T05:17:54Z")\
**Posts on this page:** 5\
**Page:** 3

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**Author:** ![choffer-acetars-2](https://avatars.discourse-cdn.com/v4/letter/c/96bed5/32.png) [@choffer-acetars-2](https://community.deriv.com/u/choffer-acetars-2)\
**Post date:** [October 21, 2021, 6:57pm UTC](https://community.deriv.com/t/authentication-via-zingpay/19898/41 "2021-10-21T18:57:14Z")

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Please Deriv Fix ZingPay we want to deposit

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**Author:** ![caracul-acetals-2](https://avatars.discourse-cdn.com/v4/letter/c/e480ec/32.png) [@caracul-acetals-2](https://community.deriv.com/u/caracul-acetals-2)\
**Post date:** [October 28, 2021, 3:48am UTC](https://community.deriv.com/t/authentication-via-zingpay/19898/42 "2021-10-28T03:48:43Z")

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But even other’s ar not going through

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**Author:** ![chumped-acrylyl-2](https://avatars.discourse-cdn.com/v4/letter/c/a87d85/32.png) [@chumped-acrylyl-2](https://community.deriv.com/u/chumped-acrylyl-2)\
**Post date:** [November 8, 2021, 1:11am UTC](https://community.deriv.com/t/authentication-via-zingpay/19898/43 "2021-11-08T01:11:06Z")

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It takes how many hours to verify my document

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**Author:** ![arabesk-acedias-2](https://avatars.discourse-cdn.com/v4/letter/a/96bed5/32.png) [@arabesk-acedias-2](https://community.deriv.com/u/arabesk-acedias-2)\
**Post date:** [December 12, 2022, 3:13am UTC](https://community.deriv.com/t/authentication-via-zingpay/19898/44 "2022-12-12T03:13:53Z")

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Can someone help me, I can’t contact support via live chat, I have downloaded address proof, but not considered, please help me contact support

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**Author:** ![asiarch-afounde-2](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/asiarch-afounde-2/32/5020_2.png) [@asiarch-afounde-2](https://community.deriv.com/u/asiarch-afounde-2)\
**Post date:** [April 16, 2023, 10:02am UTC](https://community.deriv.com/t/authentication-via-zingpay/19898/45 "2023-04-16T10:02:13Z")

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I am shocked at this platform - had open positions and the server disconnected, when it reconnected I wan in the negatives - my trading day just got spoiled - this is the worst I ve experience in a trading platform - it time I warn other

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