# Authorization failed error

**URL:** <https://community.deriv.com/t/authorization-failed-error/4690>\
**Category:** General Discussion\
**Created:** [September 8, 2020, 10:52am UTC](https://community.deriv.com/t/authorization-failed-error/4690 "2020-09-08T10:52:34Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![antwise-accoied-2](https://avatars.discourse-cdn.com/v4/letter/a/58f4c7/32.png) [@antwise-accoied-2](https://community.deriv.com/u/antwise-accoied-2)\
**Post date:** [September 8, 2020, 10:52am UTC](https://community.deriv.com/t/authorization-failed-error/4690/1 "2020-09-08T10:52:34Z")

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hi im trying to login into my mt5 on my android cellphone how I get an error but I can sign in with the same credentials on the web?

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**Author:** ![blokish-academe-2](https://avatars.discourse-cdn.com/v4/letter/b/edb3f5/32.png) [@blokish-academe-2](https://community.deriv.com/u/blokish-academe-2)\
**Post date:** [September 12, 2020, 4:54pm UTC](https://community.deriv.com/t/authorization-failed-error/4690/2 "2020-09-12T16:54:34Z")

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I’m also having the same problem. Please @ me when you get help because wow

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**Author:** ![adzooks-amerces-1](https://avatars.discourse-cdn.com/v4/letter/a/51bf81/32.png) [@adzooks-amerces-1](https://community.deriv.com/u/adzooks-amerces-1)\
**Post date:** [October 12, 2024, 1:05pm UTC](https://community.deriv.com/t/authorization-failed-error/4690/3 "2024-10-12T13:05:30Z")

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I’m having problems logging in.it keep on saying authorization error