Authorization failed problem

I can’t login to my real account on mt5. What should I do. I have started funding the account already.

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I am unable to log in my real account in my mt5

Good day
I sent 6.57 back into deriv trying to deposit money but it’s not reflecting in my account, please may I be assisted.
Thank you

Are you able to make deposit to your deriv account? like is the deposit working