# authorization on deriv server failed invalid account **URL:** \ **Category:** Trading Platforms\ **Created:** [October 27, 2021, 1:17pm UTC](https://community.deriv.com/t/authorization-on-deriv-server-failed-invalid-account/21479 "2021-10-27T13:17:22Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![aquatic-acroter-2](https://avatars.discourse-cdn.com/v4/letter/a/57b2e6/32.png) [@aquatic-acroter-2](https://community.deriv.com/u/aquatic-acroter-2)\ **Post date:** [October 27, 2021, 1:17pm UTC](https://community.deriv.com/t/authorization-on-deriv-server-failed-invalid-account/21479/1 "2021-10-27T13:17:22Z")
hi my account has not been working it says authorization on deriv sever failed and invalid account ---
**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\ **Post date:** [October 27, 2021, 5:09pm UTC](https://community.deriv.com/t/authorization-on-deriv-server-failed-invalid-account/21479/2 "2021-10-27T17:09:30Z")
@aquatic-acroter-2 ,. Did you succeed in logging into your account? ---
**Author:** ![aquatic-acroter-2](https://avatars.discourse-cdn.com/v4/letter/a/57b2e6/32.png) [@aquatic-acroter-2](https://community.deriv.com/u/aquatic-acroter-2)\ **Post date:** [October 28, 2021, 6:35am UTC](https://community.deriv.com/t/authorization-on-deriv-server-failed-invalid-account/21479/3 "2021-10-28T06:35:05Z")
logging in is not a problem,the problem is connecting to the server,it says “authorization on Deriv-server failed(invalid account)” The account is live but not active in a sense ---
**Author:** ![Deriv\_adminN3](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn3/32/5173_2.png) [@Deriv\_adminN3](https://community.deriv.com/u/Deriv_adminN3)\ **Post date:** [December 21, 2021, 8:27am UTC](https://community.deriv.com/t/authorization-on-deriv-server-failed-invalid-account/21479/4 "2021-12-21T08:27:46Z")
Hi [aquatic-acroter-2](https://community.deriv.com/u/aquatic-acroter-2), if you received an authorization failed (invalid account) error message, it’s related to your wrong login details on your DMT5. You may refer to this post below to know how to log in to your DMT5 account. > [@logging into an account of server 02 in laptop mt5](https://community.deriv.com/t/logging-into-an-account-of-server-02-in-laptop-mt5/17488/3): > > Hi there, to find the login details of your MT5 account, you may find them on the DMT5 site. You may find this information [here](https://app.deriv.com/mt5). The interface looks like this arrow_heading_down > > > **click to view image** > > > > [DMT5 (Africa 2 server)] > > Once you’ve located your MT5 login information, you may head over to your MetaTrader 5 platform (either on PC or mobile). From a PC perspective: You may click on the File > > > **click to view image** > > > > [First Instruction] > > Find the Open an Account option > > > **click to view image** > > > > [Se… If you’re facing the same issue after you have entered the correct login ID and server, please reset your password. You can reset it [here](https://app.deriv.com/mt5). If the issue is still ongoing, please do reach out to us via LiveChat. We will help you at the earliest! ---
**Author:** ![alaskan-actress-2](https://avatars.discourse-cdn.com/v4/letter/a/ea666f/32.png) [@alaskan-actress-2](https://community.deriv.com/u/alaskan-actress-2)\ **Post date:** [July 6, 2022, 12:49pm UTC](https://community.deriv.com/t/authorization-on-deriv-server-failed-invalid-account/21479/5 "2022-07-06T12:49:54Z")
I have a problem logging in to the account, can you help me? ---
**Author:** ![Deriv\_adminN3](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn3/32/5173_2.png) [@Deriv\_adminN3](https://community.deriv.com/u/Deriv_adminN3)\ **Post date:** [July 7, 2022, 6:05am UTC](https://community.deriv.com/t/authorization-on-deriv-server-failed-invalid-account/21479/6 "2022-07-07T06:05:11Z")
Hi @alaskan-actress-2, you can refer to our post here for further information: [DMT5 Login error: Authorization failed (Invalid Account) error message](https://community.deriv.com/t/dmt5-login-error-authorization-failed-invalid-account-error-message/25140) If you’re still facing the same issue, please provide the error message that you receive for our perusal. **![](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/9/90a9941d866b155895680c37a65a8221e6208cbd.png)[Contact Us | Online Trading | Deriv.com](https://deriv.com/contact_us/)** **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)** Regards, [Deriv.com](http://deriv.com/)