# Average resolution time for Live Chat on Deriv
**URL:** https://community.deriv.com/t/average-resolution-time-for-live-chat-on-deriv/40320
**Category:** Accounts
**Tags:** livechat, service, support
**Created:** [November 30, 2022, 8:21am UTC](https://community.deriv.com/t/average-resolution-time-for-live-chat-on-deriv/40320 "2022-11-30T08:21:33Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)
#### Post date: [November 30, 2022, 8:21am UTC](https://community.deriv.com/t/average-resolution-time-for-live-chat-on-deriv/40320/1 "2022-11-30T08:21:33Z")
Hello Deriv Community,
Have you ever had issues and contacted Deriv customer support through our Live Chat?
Yes? Great! You are right. If you have any inquiries about the products, services, and/or anything about the platform, you are welcome to contact our Deriv customer support team via Live Chat.
> [@24/7 support with Deriv Live Chat](https://community.deriv.com/t/chat-with-us-we-are-here-to-help/50430):
>
> Dear members, If you’re facing issues with your trading account, platform, payment, or more, you can find helpful resources on our [Contact Us](https://deriv.com/contact_us/) page. However, if you need further assistance, you may contact our Customer Support team via LiveChat and WhatsApp. You may find the Deriv LiveChat and the Deriv WhatsApp icon at the bottom of our website [here](https://deriv.com/). (Please refer to the screenshot) Hope the above helps! If you have any questions, please visit our [Help Centre](https://deriv.com/help-centre) or contac…
However, some cases which require further checks and review will be conducted by designated teams before we can advise further. Usually, the department will take up to **3 working days** for the relevant department to do the necessary checking and get back to you via email accordingly.
We totally understand your concern with regard to the issue raised, however, we would really appreciate your kind patience during the investigation timeframe since we want to provide the best assistance that we can to all of our clients.
Hope the above information is helpful for everyone.
If you have any questions regarding live chat, please visit our Help Centre or contact us via [Live Chat](https://community.deriv.com/t/how-to-use-live-chat-to-contact-us/43541) and WhatsApp.
> **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)**
>
> Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.
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### Author:  [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)
#### Post date: [December 2, 2022, 5:54am UTC](https://community.deriv.com/t/average-resolution-time-for-live-chat-on-deriv/40320/2 "2022-12-02T05:54:57Z")