# Bad service and manipulation of trading account

**URL:** <https://community.deriv.com/t/bad-service-and-manipulation-of-trading-account/21220>\
**Category:** General Discussion\
**Created:** [October 24, 2021, 6:32am UTC](https://community.deriv.com/t/bad-service-and-manipulation-of-trading-account/21220 "2021-10-24T06:32:22Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![bhunder-acridly-2](https://avatars.discourse-cdn.com/v4/letter/b/7c8e57/32.png) [@bhunder-acridly-2](https://community.deriv.com/u/bhunder-acridly-2)\
**Post date:** [October 24, 2021, 6:32am UTC](https://community.deriv.com/t/bad-service-and-manipulation-of-trading-account/21220/1 "2021-10-24T06:32:22Z")

</div>

Was trading boom 1000 and had placed my Stop loss below my entry point to have a risk free trade when I checked on the platform it told me my Stop loss will give me a profit of $1 yet it hit Stop Loss and I had - $21 on that trade not receiving any help from live chat etc. Why pass my Stop loss and not close my trade?

 ![20211024_083115](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/2/2f0fbabfa07fa89fb8ef8c6b059bde55e918deab.jpeg)