# Balance issue

**URL:** <https://community.deriv.com/t/balance-issue/59125>\
**Category:** FAQ\
**Created:** [June 19, 2023, 11:42am UTC](https://community.deriv.com/t/balance-issue/59125 "2023-06-19T11:42:26Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![burnish-alerces-1](https://avatars.discourse-cdn.com/v4/letter/b/ecc23a/32.png) [@burnish-alerces-1](https://community.deriv.com/u/burnish-alerces-1)\
**Post date:** [June 19, 2023, 11:42am UTC](https://community.deriv.com/t/balance-issue/59125/1 "2023-06-19T11:42:26Z")

</div>

I deposited $15 into my account ,after that i did not make any transfers to trade but after a few days when i logged my account balance was 0.00

---

<div class="post-metadata">

**Author:** ![Deriv\_NG4](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_ng4/32/5512_2.png) [@Deriv\_NG4](https://community.deriv.com/u/Deriv_NG4)\
**Post date:** [June 19, 2023, 1:09pm UTC](https://community.deriv.com/t/balance-issue/59125/2 "2023-06-19T13:09:50Z")

</div>

Dear @burnish-alerces-1, Thank you for joining the community. We are sorry for this inconvenience. Please note that we would need to check further on your issue. Kindly reach out to us via LiveChat for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)**
>
> Trading platforms designed with you in mind.