# Balance update

**URL:** <https://community.deriv.com/t/balance-update/87842>\
**Category:** General Discussion\
**Created:** [January 28, 2025, 10:04am UTC](https://community.deriv.com/t/balance-update/87842 "2025-01-28T10:04:46Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![chukkar-algesis-2](https://avatars.discourse-cdn.com/v4/letter/c/9fc348/32.png) [@chukkar-algesis-2](https://community.deriv.com/u/chukkar-algesis-2)\
**Post date:** [January 28, 2025, 10:04am UTC](https://community.deriv.com/t/balance-update/87842/1 "2025-01-28T10:04:46Z")

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Hello everyone

Hope you are well

I made a deposit on my deriv there is one hour and even received a notification through a mail but so far my balance is still zero. Is it normal or ??

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**Author:** ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)\
**Post date:** [January 29, 2025, 7:50pm UTC](https://community.deriv.com/t/balance-update/87842/2 "2025-01-29T19:50:43Z")

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Hello @chukkar-algesis-2,

We sincerely apologize for the inconvenience you’re experiencing. Our team has contacted you via email to resolve the situation. If you have any additional questions or concerns, please feel free to reach out to us through LiveChat. We would be happy to assist further.

Thank you!

> **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)**
>
> Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.