# Balance zero

**URL:** <https://community.deriv.com/t/balance-zero/87843>\
**Category:** General Discussion\
**Created:** [January 28, 2025, 10:15am UTC](https://community.deriv.com/t/balance-zero/87843 "2025-01-28T10:15:53Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![chukkar-algesis-2](https://avatars.discourse-cdn.com/v4/letter/c/9fc348/32.png) [@chukkar-algesis-2](https://community.deriv.com/u/chukkar-algesis-2)\
**Post date:** [January 28, 2025, 10:15am UTC](https://community.deriv.com/t/balance-zero/87843/1 "2025-01-28T10:15:53Z")

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Hello everyone

Hope you’re fine

I made a deposit there almost 2 hours and my balance is still zero. Is it normal??

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**Author:** ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)\
**Post date:** [January 29, 2025, 7:47pm UTC](https://community.deriv.com/t/balance-zero/87843/2 "2025-01-29T19:47:20Z")

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Hello @chukkar-algesis-2, we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!

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