# Bot loading problem

**URL:** https://community.deriv.com/t/bot-loading-problem/62659
**Category:** General Discussion
**Created:** [August 23, 2023, 7:50am UTC](https://community.deriv.com/t/bot-loading-problem/62659 "2023-08-23T07:50:42Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![adoring-alismas-1](https://avatars.discourse-cdn.com/v4/letter/a/a88e4f/32.png) [@adoring-alismas-1](https://community.deriv.com/u/adoring-alismas-1)
#### Post date: [August 23, 2023, 7:50am UTC](https://community.deriv.com/t/bot-loading-problem/62659/1 "2023-08-23T07:50:42Z")

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Hi guys, i tried to load the bot from my phone. when i click the load, its lead me to location of bot and alsothe bot visible. but i cannot click it to load the bot. its hidden for click to load it. below you can see it. please help me

 ![Screenshot_20230823-130430_Files](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/2/2132d73ada2352bfbcbdf7a7aa86153134539ee2.jpeg)

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### Author: ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)
#### Post date: [August 23, 2023, 11:06am UTC](https://community.deriv.com/t/bot-loading-problem/62659/2 "2023-08-23T11:06:31Z")

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Hello @adoring-alismas-1,

Thank you for joining the community!

We regret to note this. However, we would need to check further on your issue.  
Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data.

We’ll work with you to resolve any issues as quickly as possible.

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)**
>
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