# BTC deposit issues

**URL:** <https://community.deriv.com/t/btc-deposit-issues/31081>\
**Category:** General Discussion\
**Created:** [May 21, 2022, 10:26am UTC](https://community.deriv.com/t/btc-deposit-issues/31081 "2022-05-21T10:26:01Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![awheels-accidia-2](https://avatars.discourse-cdn.com/v4/letter/a/f19dbf/32.png) [@awheels-accidia-2](https://community.deriv.com/u/awheels-accidia-2)\
**Post date:** [May 21, 2022, 10:26am UTC](https://community.deriv.com/t/btc-deposit-issues/31081/1 "2022-05-21T10:26:01Z")

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I have deposited $3000 via btc and my account was incorrectly allocated

they have allocated $431 instead of $3000, i am not getting help on the support

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**Author:** ![Margaret\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/margaret_deriv/32/5512_2.png) [@Margaret\_deriv](https://community.deriv.com/u/Margaret_deriv)\
**Post date:** [May 23, 2022, 4:03am UTC](https://community.deriv.com/t/btc-deposit-issues/31081/2 "2022-05-23T04:03:43Z")

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Dear @awheels-accidia-2, thank you for joining the community! For better assistance and protection of your account’s data, kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible.

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**Author:** ![awheels-accidia-2](https://avatars.discourse-cdn.com/v4/letter/a/f19dbf/32.png) [@awheels-accidia-2](https://community.deriv.com/u/awheels-accidia-2)\
**Post date:** [May 23, 2022, 6:59am UTC](https://community.deriv.com/t/btc-deposit-issues/31081/3 "2022-05-23T06:59:37Z")

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i have contacted live chat 3 times

no possible help

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**Author:** ![Margaret\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/margaret_deriv/32/5512_2.png) [@Margaret\_deriv](https://community.deriv.com/u/Margaret_deriv)\
**Post date:** [May 23, 2022, 8:18am UTC](https://community.deriv.com/t/btc-deposit-issues/31081/4 "2022-05-23T08:18:10Z")

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Dear @awheels-accidia-2, we regret to note this. It could be due to a high number of inquiries at that time. You may contact us again or request to create a ticket and we will assist you accordingly.